Rachel Fergusson, External Affairs Intern, Money and Mental Health

Online Safety Bill: Martin Lewis calls on MPs to include scam ads

20 October 2021

On Monday afternoon, our founder and chair Martin Lewis appeared in front of the Joint Committee on the Draft Online Safety Bill, calling for scam adverts to be included in the scope of the legislation. He urged MPs and Peers to remove the “farcical” distinction between user-generated scams – which are included in the Bill – and paid-for scam adverts which are not covered. He also made the case to place an onus on big tech companies to clean up what they publish online. 

Martin was called to give evidence to the Joint Committee as part of the pre-legislative process, which will see the details of the Bill scrutinised and make recommendations for changes before it proceeds through the Houses of Parliament. This flagship Bill proposes to tackle harmful content online, and make the UK the safest place in the world to be online. But as it stands, there’s a gaping hole in the proposed legislation which leaves millions of people unprotected from one of the most common and devastating types of scams that appear online – scam adverts. Money and Mental Health is just one of the many charities, regulators, and consumer groups urging the government to use this opportunity to tackle online scams once and for all, by including scam adverts and placing greater responsibility on tech companies.

Problems with the Bill

Last month, we submitted written evidence to the Joint committee highlighting the Bill’s flawed and inconsistent approach to tackling online scams. The most pressing failure of the Bill is the arbitrary distinction it makes between user-generated scams, referring to unsponsored social media posts, and paid-for scam adverts. While the move to address online scams posted by users is welcome – as Martin made clear – creating a distinction between the two provides an easy loophole for scammers and an incentive for them to run more scam ads. Any attempt to crack down on scams is rendered useless if scammers can get around it by paying small amounts of money to turn their scams into adverts – which would remain untouched by the Bill if it passes in its current form.

Why it needs fixing now

The prevalence and severity of online scams mean they must be considered a priority harm by government and tech companies. Scam adverts are simply too common to be ignored by the Bill – with half of adults reporting seeing a scam ad on social media at least once a month – and the cost for victims too high.

Drawing on our research, which found that three in ten (28%) victims of online scams have felt depressed as a result of being scammed, Martin spoke passionately to the committee about those whose lives had been “destroyed” by scammers and the impact on mental health. Indeed, the consequences of being scammed go far beyond losing money. The psychological toll is huge, leading to negative feelings like stress, loss of confidence and worsened symptoms of mental health problems. A member of our Research Community told us: 

“I don’t have any spare money and the loss hit me financially and mentally. I get angry at myself for being taken in, it makes me feel vulnerable and weak.” Research Community member

Instead of including it in the Bill, the government says scam adverts will be considered as part of a future consultation on advertising regulation by the Department for Digital, Culture, Media and Sport. But regulation through this means wouldn’t take effect for several years, and it is clear that action is needed now to mitigate the financial and psychological harm inflicted by scam adverts.

Duty of big tech

The question of where responsibility lies looms large over discussions about tackling online scams. To date, the UK’s approach to fraudulent advertising has been based on a model of self-regulation, while social media companies and search engines responsible for publishing the adverts have largely been left off the hook. During the evidence session, Martin criticised social media companies for “making billions of pounds from advertising” while being complacent about screening adverts for content which has the potential to cause significant financial and psychological damage. If the government is serious about ending the epidemic of scams, it must place greater responsibility on these platforms to identify and remove content before it has the chance to cause harm.

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Featured on BBC News

July 05, 2018

In the news

Featured on BBC News Online

January 24, 2017

In the news

Featured on BBC News Online

April 19, 2017

In the news

Featured on BBC One Breakfast

November 24, 2017

In the news

Featured on BBC Radio 4’s Money Box

July 08, 2018

In the news

Featured on BBC Radio Scotland

August 31, 2018

In the news

Featured on BBC Radio Three Counties

August 31, 2018

In the news

Featured on BBC Radio Wales

August 31, 2018

In the news

Featured on BBC5Live

August 31, 2018

In the news

Featured on Good Morning Britain

November 15, 2016

In the news

Featured on Good Morning Britain

January 04, 2017

In the news

Featured on Good Morning Britain

January 12, 2017

In the news

Featured on Good Morning Wales

October 08, 2018

In the news

Featured on GP Online

January 09, 2017

In the news

Featured on GP Online

November 23, 2016

In the news

Featured on GP Online

November 10, 2016

In the news

Featured on iNews

July 11, 2018

In the news

Featured on Mental Elf

March 23, 2018

In the news

Featured on NetDoctor

January 24, 2017

In the news

Featured on Pulse Today

January 09, 2017

In the news

Featured on Radio 4

November 10, 2016

In the news

Featured on Sky News

August 31, 2018

In the news

Featured on the BBC

March 04, 2016

In the news

Featured on The Mail Online

December 12, 2016

In the news

Featured on You and Yours

September 27, 2018

In the news

Featured on You and Yours – BBC Radio 4

December 11, 2017

In the news

Featured on You and Yours – Radio 4

January 16, 2017

Our Blog

Film: John’s story

July 03, 2018

In the news

Fin Extra

September 22, 2020

Blogs

Financial capability week

November 14, 2016

Policy positions

Financial Conduct Authority Mission

Rose Acton, Policy and Research Officer, Katie Evans, Head of Policy and Research, Polly Mackenzie, Director, Money and

February 17, 2017
Blogs

Financial difficulties and suicide: taking a closer look at the numbers

February 06, 2019

Blogs

Financial distress and mental health

August 25, 2016

Policy positions

Financial exclusion select committee

Katie Evans, Author Financial exclusion select committee 14 September 2016   Up to 40% of

November 09, 2016
In the news

Financial News

June 17, 2022

Press Releases

Financial regulator teams up with Mental Health Charity to set financial services industry a two-day tech challenge

FOR IMMEDIATE RELEASE Financial regulator teams up with Mental Health Charity to set financial services

March 07, 2017
In the news

Financial Times

Data Protecting report featured in the Financial Times.

October 28, 2019
In the news

Financial Times

January 18, 2019

cost of living crisis

Financial Times

July 06, 2022

In the news

Financial Times

June 24, 2019

In the news

Financial Times

April 30, 2019

In the news

Financial Times

April 30, 2019

Policy positions

Financial transactions data

Katie Evans, Head of Research and Policy, Money and Mental Health Financial transactions data, AI

January 30, 2019
Publications

Fintech for good

How financial technology can support people with mental health problems.

July 18, 2017
Blogs

Fintech for good – launch event

July 21, 2017

Our Blog

Fintech for mental health – the next big thing, or just buzzword bingo?

July 18, 2017

Blogs

Fintech, mental health and data sharing

November 17, 2017

Blogs

Firms should put customers with lived experience at the heart of Consumer Duty plans

October 03, 2022

Press Releases

First major bank signs up to Money and Mental Health’s accessibility standards to prevent millions with mental health problems being ‘locked out’ of essential services

IMMEDIATE RELEASE First major bank signs up to Money and Mental Health’s accessibility standards to

June 24, 2019
Uncategorised

Five different ways the pandemic has affected finances for people with mental health problems

February 22, 2022

Blogs

Five gold things…reasons to be cheerful in 2020

December 20, 2019

Blogs

Five takeaways from the new prevention green paper

July 23, 2019

Uncategorised

Flexible working: what happens after 19 July?

July 12, 2021

Blogs

Food banks, scarcity and mental health

August 08, 2017

In the news

Forbes

May 20, 2019

In the news

Forbes

A Little Help From My Friends report featured in Forbes.

March 30, 2020
In the news

Forbes Advisor

May 06, 2022

Blogs

Four reflections on my internship at Money and Mental Health

July 18, 2019

Blogs

Four takeaways from the Queen’s Speech

May 12, 2022

Blogs

From pillar to post: why signposting is not enough

June 16, 2017

In the news

FT Adviser

July 12, 2019

In the news

FT Adviser

July 19, 2019

In the news

FT Adviser

Caught in the web report featured in the FT Adviser.

December 10, 2020
In the news

FT Adviser

May 20, 2022

In the news

FT Adviser

March 28, 2019

In the news

FT Adviser

June 20, 2019

In the news

FT Advisor

Work on insurance featured in the FT Advisor.

September 02, 2019
Our Blog

Funding health, not just the health service – the British Social Attitudes survey

June 28, 2017

Gambling

Gambling

Exploring the links between mental health problems and gambling.

November 20, 2017
Blogs

Gambling Act review: A chance to make gambling safer by design

April 16, 2021

Blogs

Gambling adverts past the witching hour

October 07, 2016

Blogs

Gambling blocks: The odds are that your bank now offers one

November 14, 2019

Policy positions

Gambling on credit cards

Nikki Bond, Research Officer, Money and Mental Health Gambling on credit cards 16 May 2019

May 16, 2019
Policy positions

Gaming machines and social responsibility

Polly Mackenzie, Director, Money and Mental Health Gaming machines and social responsibility 4 December 2016

February 08, 2017
Policy positions

Gaming machines and social responsibility measures

Katie Evans, Head of Research and Policy, Money and Mental Health Changes to Gaming Machines

January 23, 2018
Blogs

General election 2019: A fair deal in markets for people with mental health problems

December 10, 2019

Blogs

General election 2019: How the next govenment can help prevent suicide

November 15, 2019

Blogs

General election 2019: Making money advice available as part of NHS care

November 20, 2019

Benefits

General Election 2019: Making sick pay work and reforming the benefits system

November 22, 2019

Blogs

General Election 2019: Reforming Power of Attorney

December 11, 2019

Blogs

Get involved in our new project to tackle problem gambling

January 17, 2020

Blogs

Getting the ball rolling – away with the charge

July 20, 2017

Blogs

Giving more power to vulnerable customers – Ofgem’s annual review

June 28, 2018

In the news

Good Morning Britain

May 09, 2022

Blogs

Gordon Moody: Women and gambling

September 03, 2021

Blogs

Government action on financial inclusion and mental health

November 09, 2017

Press Releases

Government agrees with campaigners’ demands to grant people in mental health crisis vital new protections from escalating debts

FOR IMMEDIATE RELEASE Government agrees with campaigners’ demands to grant people in mental health crisis

April 24, 2018
Press Releases

Government efforts to tackle online fraud doomed to fail unless it includes scam adverts in Online Safety Bill

July 29, 2021

Press Releases

Government must add scams to Online Harms Bill – as charity warns vulnerable people are being left as ‘easy prey’ for scammers

December 09, 2020

Press Releases

Government must grasp opportunity to end ‘debt threat’ letters

March 25, 2019

Blogs

Government plans for personal health budgets don’t go far enough

August 01, 2019

Our Blog

Government priorities: Brexit, Brexit and… money and mental health?

June 21, 2017

In the news

GP Online

Stop the Charge campaign features in GP Online.

October 17, 2019
In the news

GP Online

February 22, 2019

Health system

GPs are ‘missing critical opportunity’ to help people with mental illness avoid destructive spiral of money problems

December 03, 2019

Press Releases

GPs charging people in debt crisis up to £150 for paperwork

FOR IMMEDIATE RELEASE GPs charging people in debt crisis up to £150 for paperwork Charities

October 11, 2016
In the news

Guardian

May 24, 2019

Press Releases

Half of mental health carers know someone else’s PIN

Half of mental health carers know someone else’s PIN number, as banks’ failure to act

November 29, 2016
Press Releases

Half-day conference aims to help financial service professionals tackle problem gambling harm

September 29, 2020

Press Releases

Halifax and Bank of Scotland awarded ‘Mental Health Accessible’ accreditation, after improving support for vulnerable customers

September 29, 2021

In the news

Happiful

March 25, 2019

In the news

Health & Protection

February 02, 2022

Blogs

Health and disability benefits aren’t generous enough to support vulnerable people through the cost of living crisis

February 10, 2022

Policy positions

Health is everyone’s business: Proposals to reduce ill health-related job loss

Katie Alpin, Head of Research and Policy, Money and Mental Health Health is everyone’s business:

October 04, 2019
Policy positions

Health select committee

Polly Mackenzie, Author Health select committee 8 September 2016   We submitted a consulation response

November 09, 2016
Blogs

Hearing what goes unheard

August 17, 2017

In the news

Heart

February 26, 2019

Publications

Help Along the Way

Exploring the challenges that people with mental health problems face when accessing free debt advice.

July 21, 2020
Blogs

Help to save

July 28, 2016

Policy positions

Help to save

Merlyn Holkar, Author, Nic Murray, Author, Help to save 21 July 2016   We submitted

November 08, 2016
Our Blog

Helping those at risk: financial difficulty and suicide prevention

September 08, 2017

Policy positions

High cost credit: FCA consultation on overdrafts

Katie Evans, Head of Research and Policy, and Nikki Bond, Research Assistant, Money and Mental

September 18, 2018
Policy positions

High-Cost Credit

Katie Evans, Head of Policy and Research, Money and Mental Health High-cost credit – the Financial

February 24, 2017
Blogs

High-cost short-term credit: The significance of borrowing money online

May 25, 2018

Blogs

Holistic support for people experiencing mental health problems

August 02, 2017

Press Releases

House of Lords Financial Exclusion Committee report

FOR IMMEDIATE RELEASE Money and Mental Health backs Lords call for faster, more flexible benefit

March 25, 2017
Blogs

How banks and retailers can help people stay in control of online spending

December 02, 2020

Blogs

How banks can use customer financial data to help people avoid money problems

October 22, 2019

Blogs

How can banks best support their customers with gambling problems?

July 20, 2021

Blogs

How can the government ensure that Breathing Space reaches more people?

June 17, 2022

Blogs

How can we help students avoid financial difficulty?

September 20, 2019

Blogs

How CAP helps people with mental health problems

January 16, 2018

Blogs

How coronavirus has affected the income of people with mental health problems

June 16, 2020

Blogs

How councils can support people with mental health problems through the latest rise in council tax

April 05, 2022

Blogs

How creditors can reduce the stress around debt problems

August 27, 2021

Blogs

How does your mental health affect your spending?

July 13, 2016

Blogs

How energy suppliers can support customers with mental health problems through the energy crisis

April 20, 2022

Blogs

How essential services providers can support customers during Covid-19

April 22, 2020

Blogs

How financial services firms can support people in crisis, and their loved ones

May 29, 2019

Policy positions

How fintech can help people with mental health problems

Rose Acton, Policy and Research Officer How fintech can help people with mental health problems

March 07, 2017
Supporting vulnerable customers

How firms can help customers with mental health problems share their needs 

November 09, 2022

Blogs

How gender impacts our money and mental health

September 21, 2022

Blogs

How government can make it easier for people moving from legacy benefits to Universal Credit

August 19, 2021

Blogs

How has the pandemic affected young people’s mental health and employment?

September 01, 2020

Blogs

How health and social care providers can help people with mental health problems avoid financial difficulty

December 08, 2021

Blogs

How HMRC can ease the pressure on people in problem debt

November 19, 2021

Blogs

How local authorities can help break the link between problem debt and suicide

December 07, 2018

Blogs

How local government can support people with mental health problems through the cost of living crisis

May 05, 2022

Blogs

How Mental Health Act reform could prevent financial difficulty for people with severe mental illness 

June 28, 2022

Blogs

How Money and Mental Health’s research inspired Money Lockup

December 05, 2017

Blogs

How our new guide can help your firm meet its legal duties under the Equality Act

March 02, 2022

Blogs

How our Research Community helped get information about money and mental health into GP surgeries

October 14, 2021

Blogs

How Peabody has made its debt letters more supportive

November 04, 2020

Blogs

How small changes can make a big difference

April 02, 2019

Blogs

How the area you live in impacts your mental health

April 12, 2022

cost of living crisis

How the cost of living crisis is affecting students’ money and mental health.

November 25, 2022

Blogs

How the energy crisis is impacting people with mental health problems

March 30, 2022

Blogs

How the energy sector can improve support for people with mental health problems

October 16, 2019

Blogs

How the government can ensure people can access benefits during the coronavirus outbreak

March 27, 2020

Blogs

How the government can protect people with mental health problems from online scams

December 09, 2020

Blogs

How to close the mental health income gap

February 03, 2021

Blogs

How to fix managed migration and ensure no one gets cut off from their benefits

September 12, 2022

Blogs

How to get support with shopping during the pandemic

May 13, 2020

Our Blog

How to make the benefits system more accessible for people with mental health problems

March 04, 2019

Blogs

How to stop people with mental health problems being priced out of public transport

August 09, 2022

cost of living crisis

HR News

August 17, 2022

In the news

Huffington Post

November 02, 2018

In the news

Huffington Post

March 25, 2019

cost of living crisis

Huffington Post

August 10, 2022

In the news

Huffington Post

December 03, 2018

In the news

Huffington Post

June 19, 2019

Uncategorised

i News

March 05, 2019

In the news

i News

March 07, 2019

In the news

i News

February 03, 2021

In the news

i News

Data Protecting report featured in i News.

October 28, 2019
In the news

i News

September 22, 2020

In the news

i News

Our ‘Stop the #DebtThreats’ campaign featured in i News.

June 03, 2020
In the news

i News

June 13, 2019

In the news

i News

November 22, 2018

In the news

i News

Benefits Assault Course report featured in i News.

January 26, 2020
In the news

i News

April 26, 2019

In the news

i News

April 30, 2019

In the news

i News

May 02, 2019

In the news

i News

December 11, 2018

In the news

i News

Chief Executive, Helen Undy, speaks to i News about the credit card gambling ban.

January 14, 2020
Blogs

Important steps towards stamping out bad bailiff behaviour

April 11, 2019

Policy positions

Improving outcomes for consumers who self-disconnect and self-ration

Merlyn Holkar, Senior Research Officer, Money and Mental Health 20 September 2019 Ofgem Consultation: Proposals

October 09, 2019
Press Releases

In Control

Money and Mental Health reveals the six forms of crisis spending     Today the

July 13, 2016
Publications

In control

July 13, 2016

Blogs

In the clear: using financial technology to see your money more clearly

September 15, 2017

Press Releases

Inadequate Power of Attorney system is exposing people with mental health problems to financial abuse

July 16, 2019

Blogs

Inclusive design and truly ‘personal’ banking

January 26, 2017

Uncategorised

Income data visualisation

January 26, 2021

Publications

Income in Crisis

Exploring the link between income and mental health during Covid-19

June 16, 2020
In the news

Independent

July 19, 2019

In the news

Independent

July 27, 2022

In the news

inews

November 03, 2018

Publications

Informal borrowing and mental health problems

Exploring people with mental health problems’ experience of informal borrowing.

May 10, 2018
Blogs

Informal borrowing and mental health problems: our new research

May 10, 2018

Publications

Information is power

Preventing financial difficulties associated with mental health problems

December 03, 2019
Blogs

Insuring a fair deal for people with mental health problems

June 04, 2019

Blogs

Introducing Katrina Gaffney

August 13, 2019

Blogs

Introducing our Annual Review: our highlights from the past year

July 25, 2019

Blogs

Introducing our Interim Chief Executive

January 28, 2020

Blogs

Introducing our new checklist for debt advice services

August 12, 2020

Blogs

Introducing our new Director – Helen Undy

July 30, 2018

Blogs

Introducing the Money and Mental Health general election manifesto

November 06, 2019

Blogs

Introducing: Adenike Adebiyi

February 12, 2019

Blogs

Introducing: Alexis Stevens

August 12, 2021

Blogs

Introducing: Alice Rose

March 04, 2020

Blogs

Introducing: Amanda Cole

May 20, 2022

Blogs

Introducing: Becca Stacey

February 16, 2022

Blogs

Introducing: Brian Semple

January 18, 2019

Blogs

Introducing: Chris Lees

May 14, 2020

Blogs

Introducing: Conor D’Arcy

February 24, 2020

Blogs

Introducing: Dom Taylor

March 25, 2022

Blogs

Introducing: Francesca Smith

November 11, 2022

Blogs

Introducing: Georgia Preece

February 01, 2021

Blogs

Introducing: Haylie Page

August 24, 2020

Blogs

Introducing: Juno Bhardwaj Shah

February 04, 2020

Blogs

Introducing: Kate Langston

January 26, 2018

Blogs

Introducing: Liam Hill

July 20, 2018

Blogs

Introducing: Liam Hill

December 01, 2022

Blogs

Introducing: Mental Health Accessible standards for essential services

June 24, 2019

Blogs

Introducing: Nikki Bond

July 25, 2017

Blogs

Introducing: Rachel Braverman

October 12, 2017

Blogs

Introducing: Rachel Fergusson

September 08, 2021

Blogs

Introducing: Richard Taylor

February 24, 2021

Blogs

Introducing: Rosie Normanton

November 03, 2022

Blogs

Introducing: Simon Crine

June 19, 2017

Blogs

Is 2022 the year we finally crack down on scammers?

February 17, 2022

Our Blog

Is Facebook tipping-off advertisers about your mental health?

May 03, 2017

Blogs

It ain’t (just) what you do it’s the way that you do it

June 08, 2021

Blogs

It’s time for more firms to become Mental Health Accessible

August 27, 2020

Blogs

It’s time to cap the cost of credit

February 24, 2017

Blogs

It’s time to talk about debt – and make it easier to get help

February 06, 2020

In the news

ITV News

February 22, 2019

Blogs

Jen’s story

Jen’s story My money and mental health experience – ADHD and debt      

December 05, 2016
Blogs

Join our research panel

June 13, 2016

Uncategorised

Joint letter to Thérèse Coffey

March 26, 2020

Blogs

July financial stability report

July 18, 2016

Uncategorised

Juno Bhardwaj Shah

September 29, 2015

Blogs

Keeping up the good work beyond World Mental Health Day

October 10, 2017

Blogs

Know the odds – gambling and mental health

November 20, 2017

Blogs

Launching our campaign to Stop the #DebtThreats in parliament

December 14, 2018

In the news

LBC

August 25, 2020

Blogs

Leave your troubles at the door

June 02, 2017

Blogs

Lessons from my time at Money and Mental Health

November 20, 2020

Blogs

Lessons from our conference: How can banks support people with gambling problems?

October 26, 2020

Publications

Levelling the playing field

How regulators can support consumers with mental health problems.

December 13, 2017
Blogs

Levelling Up: Money and Mental Health in Northern Ireland and the North West 

August 11, 2022

Debt

Lifting the tax burden: Supporting people with mental health problems with council tax

Highlighting the support people with mental health problems need to pay council tax.

November 11, 2021
Blogs

LISTEN BACK: Martin Lewis talks about our new research on You and Yours

November 24, 2021

Blogs

Living with gambling addiction: What can the financial services industry do to help?

January 06, 2022

Press Releases

Lloyds becomes first Mental Health Accessible bank

August 27, 2020

Blogs

Loan sharks – a personal story

April 25, 2018

Blogs

Local and national action needed to improve debt collection practices

October 08, 2019

Blogs

Making debt advice accessible to people with serious mental health problems

October 27, 2022

Blogs

Making debt advice work for people with mental health problems

November 30, 2018

Blogs

Making every adult matter

November 21, 2016

Blogs

Making free debt advice accessible to people with mental health problems

July 23, 2020

Supporting vulnerable customers

Making it easier for consumers to disclose a mental health problem

November 09, 2022

Making it easier for consumers to disclose a mental health problem

November 9, 2022

Blogs

Making it easier for people to get help from friends to manage money

July 16, 2019

Blogs

Making mental health a strategic priority

February 16, 2017

Blogs

Making online gambling a safer bet for people with a mental health problem

July 15, 2020

Blogs

Making Power of Attorney work for people with mental health problems

August 09, 2019

Our Blog

Making prevention a priority in mental health

August 30, 2017

Blogs

Making regulation work for real consumers

February 17, 2017

Blogs

Making the benefits system accessible to people with severe mental illness

March 15, 2019

Blogs

Managed migration: how government can protect people with mental health problems moving to Universal Credit

May 10, 2022

Press Releases

Martin Lewis responds to Queen’s Speech

May 11, 2021

Blogs

Martin Lewis: Looking back at our highlights from 2019/20

July 27, 2020

Blogs

Martin Lewis: The fight to divorce mental health and debt

July 16, 2018

Blogs

Meet our new Advisory Board members

August 28, 2019

Blogs

Men from London, let’s make #TimeToTalk

February 01, 2018

Blogs

Mental health and gambling

January 05, 2017

Blogs

Mental health and the benefits assault course

April 24, 2017

Blogs

Mental health and the pandemic: What do the latest ONS stats tell us?

June 17, 2021

Blogs

Mental health awareness week

May 16, 2016

Blogs

Mental Health Awareness Week 2018: Promoting financial wellbeing at work

May 14, 2018

Blogs

Mental health awareness week…again?

May 12, 2017

Blogs

Mental health is at the heart of the UK’s new Strategy for Financial Wellbeing

January 21, 2020

Blogs

Mental health service wait times: a postcode lottery

August 24, 2022

Health system

Mental health services unprepared for looming personal debt crisis

FOR IMMEDIATE RELEASE Mental health services unprepared for looming personal debt crisis   New research

February 07, 2017
In the news

Mental Health Today

March 31, 2022

Blogs

Mental health, Blue Badges – and why we need a bigger cake

August 01, 2018

Blogs

Mental health, Covid and the Spending Review: let’s not go back to ‘normal’

November 27, 2020

In the news

Metro

July 31, 2021

In the news

Metro

March 27, 2019

In the news

Metro

Information is Power report featured in Metro.

December 04, 2019
In the news

Metro

Chief Executive Helen Undy speaks to Metro about the stigma around debt.

November 08, 2019
In the news

Metro

June 18, 2019

Press Releases

Millions of people with mental health problems say they are missing out on Equality Act protections from banks and energy companies

February 02, 2022

Press Releases

Millions with mental illness stuck in ‘low income trap’ due to long term benefits cuts and barriers to employment

September 22, 2020

Blogs

Mind the gap – accessibility support for physical and mental health

July 07, 2017

Publications

Mind the Income gap

Exploring the long term factors which have lead to the mental health income gap.

September 22, 2020
Blogs

Mind the mental health income gap

September 22, 2020

Policy positions

Minimum standards for mental health

Katie Evans, Head of Research and Policy, Money and Mental Health Minimum standards for mental

April 16, 2019
In the news

Mirror

March 05, 2019

In the news

Mirror

March 25, 2019

Blogs

Mission totally-possible

April 18, 2017

Blogs

Money and mental health

March 29, 2019

Uncategorised

Money and mental health – a student perspective

April 10, 2017

Blogs

Money and Mental Health 2017’s highlights

December 21, 2017

Press Releases

Money and Mental Health and coalition of consumer groups welcomes recommendation by committee of MPs to include paid-for digital ads in Online Safety Bill

December 14, 2021

Press Releases

Money and Mental Health appoints new trustees

IMMEDIATE RELEASE Money and Mental Health appoints four new trustees 8 February 2019 The Money

February 08, 2019
Publications

Money and mental health at a time of crisis

How the Covid-19 pandemic has impacted the finances of people with mental health problems

April 02, 2020
Press Releases

Money and Mental Health backs Justice Committee call for new regulator to stamp out bad bailiff behaviour

April 11, 2019

Press Releases

Money and Mental Health backs Woolard Review call for Buy Now Pay Later regulation

February 02, 2021

Press Releases

Money and Mental Health charity respond to FCA’s announcement of new “Consumer Duty” for financial firms

December 07, 2021

Press Releases

Money and Mental Health charity respond to FCA’s final “Consumer Duty” guidance

July 27, 2022

Uncategorised

Money and Mental Health does party conference season

October 04, 2017

Blogs

Money and mental health in a time of crisis

November 24, 2021

Money and mental health in a time of crisis: Essential services briefing

November 30, 2021

Money and mental health in a time of crisis: Health and social care briefing

December 7, 2021

Blogs

Money and mental health in the US: Why systems matter

October 03, 2018

Press Releases

Money and Mental Health promotes from within for new Director

FOR IMMEDIATE RELEASE Money and Mental Health promotes from within for new Director   The

July 02, 2018
Gambling

Money and Mental Health respond to ban on gambling on credit cards

January 14, 2020

Press Releases

Money and Mental Health respond to FCA’s proposal for new “Consumer Duty” for financial firms

May 14, 2021

Press Releases

Money and Mental Health responds to 2021 budget

March 03, 2021

Press Releases

Money and Mental Health responds to Black Friday

FOR IMMEDIATE RELEASE Money and Mental Health responds to Black Friday Responding to Black Friday,

November 23, 2017
Press Releases

Money and Mental Health responds to new FCA guidance on vulnerable customers

February 23, 2021

Press Releases

Money and Mental Health responds to new Money and Pensions Service strategy

January 21, 2020

Press Releases

Money and Mental Health responds to new Online Harms Bill

December 15, 2020

Press Releases

Money and Mental Health responds to the FCA’s announcement on Duty of Care

April 23, 2019

Press Releases

Money and Mental Health response to Barclays’ announcement on gambling blocks

IMMEDIATE RELEASE Money and Mental Health response to Barclays’ announcement on gambling blocks 11 December

December 11, 2018
Press Releases

Money and Mental Health response to NHS Long Term Plan

IMMEDIATE RELEASE Money and Mental Health response to NHS Long Term Plan 07 January 2019

January 07, 2019
Press Releases

Money and Mental Health response to pre-budget announcements

Money and Mental Health response to pre-Budget announcement on interest-free loans 29 October 2018  

October 29, 2018
Press Releases

Money and Mental Health response to Public Accounts Committee report on Universal Credit

Money and Mental Health responds to Public Accounts Committee report on Universal Credit 26 October

October 26, 2018
Press Releases

Money and Mental Health statement on Black Friday

November 24, 2020

Press Releases

Money and Mental Health statement on Black Friday

November 29, 2019

Policy positions

Money and Mental Health submission to HM Treasury’s call for evidence: Access to Cash

November 25, 2020

Online harms

Money and Mental Health submission to Ofcom’s call for evidence on the first phase of online safety regulation

September 14, 2022

Policy positions

Money and Mental Health submission to Ofwat’s consultation on PR24 draft methodology

September 14, 2022

Policy positions

Money and Mental Health submission to the Joint Committee on the Draft Mental Health Bill call for evidence

September 15, 2022

Policy positions

Money and Mental Health submission to the Scottish Government’s statutory debt solutions and diligence: policy review response consultation

October 06, 2022

Gambling

Money and Mental Health to launch new project to help financial firms tackle problem gambling

October 17, 2019

Press Releases

Money and Mental Health welcomes crucial changes to the Online Safety Bill to tackle scams ads

March 08, 2022

Press Releases

Money and Mental Health welcomes debt advice commissioning u-turn

February 14, 2022

Debt

Money and Mental Health welcomes government announcement on ‘Breathing Space’ for people with problem debt

June 19, 2019

Press Releases

Money and Mental Health welcomes Labour Party announcement on gambling blocks

FOR IMMEDIATE RELEASE The Money and Mental Health Policy Institute responds to Labour Party announcement

September 20, 2018
Press Releases

Money and Mental Health welcomes new plans for spending blocks from high street banks

IMMEDIATE RELEASE Money and Mental Health welcomes new plans for customer spending controls from more

January 04, 2019
Press Releases

Money and Mental Health wins Best Consumer Campaign award for Recovery Space

March 28, 2019

Press Releases

Money and Mental Health wins Best Consumer Campaign award for Stop the Debt Threats

May 13, 2021

Blogs

Money and Mental Health’s 2018 in numbers

December 21, 2018

Policy positions

Money and Mental Health’s submission to HM Treasury’s Statutory Debt Repayment Plan Consultation

July 29, 2022

Policy positions

Money and Mental Health’s submission to the Department for Digital, Culture, Media & Sport’s consultation on the English portion of dormant assets funding

October 06, 2022

Health system

Money and Mental Health’s submission to the Department of Health and Social Care’s call for evidence on the 10-Year Plan for Mental Health

July 27, 2022

Policy positions

Money and Mental Health’s submission to the FCA’s consultation on a new Consumer Duty CP21/36

February 15, 2022

Policy positions

Money and Pensions Service listening document

Tasneem Clark, Research Officer, Money and Mental Health Response to Money and Pensions Service listening

July 19, 2019
In the news

Money Box

August 01, 2019

In the news

Money Box

Money and Mental Health Chief Executive, Helen Undy, featured on BBC Radio 4’s Money Box.

October 30, 2019
Blogs

Money on your Mind

June 12, 2016

Publications

Money on your mind

June 13, 2016

Press Releases

Money on your mind

New study reveals devastating impact of mental health problems on personal finances   Money and

June 12, 2016
In the news

Money Saving Expert

December 11, 2018

Blogs

Money worries in the workplace

October 07, 2016

In the news

MoneySavingExpert

February 21, 2019

In the news

MoneySavingExpert

June 24, 2019

Press Releases

More than 1.5m people in England struggling with ‘vicious cycle’ of spiralling debt and mental health problems

March 25, 2019

Press Releases

More than 100,000 people in problem debt attempt suicide each year in England

*TRIGGER WARNING* This blog contains content about suicide that may be triggering for some readers. More

December 03, 2018
Blogs

MPs back our call to Stop the #DebtThreats

June 15, 2020

Blogs

Mummy and mental health

May 09, 2019

In the news

Municipal Journal

September 06, 2022

Blogs

My experience of Mental Health First Aid

November 10, 2017

Blogs

My experience of talking therapies and debt

November 03, 2016

Blogs

My mental health and income story

April 28, 2021

Blogs

My money and mental health story

December 16, 2019

Blogs

My secondment to Money and Mental Health

March 30, 2017

Blogs

Navigating Finances & the Impact of COVID-19: The Experiences of South Asian Women

September 29, 2022

Blogs

Navigating the benefits system during a mental health crisis

April 06, 2018

Blogs

Netflix and bill

March 08, 2017

Blogs

Never just a number: the value of debt advice

October 24, 2018

Blogs

New FCA guidance means banks must improve treatment of vulnerable customers

February 23, 2021

Debt

New FCA reforms will dramatically reduce psychological and financial costs of overdrafts

June 07, 2019

Press Releases

New gambling minister to speak at upcoming conference on how financial services can tackle gambling harm

October 19, 2021

Blogs

New ONS data highlights mental health living standards inequalities

February 19, 2021

Debt

New study shows debt halves recovery rate for depression

02/11/2016 New analysis suggests that a failure to address financial difficulty in the main NHS

November 01, 2016
Press Releases

Next PM should revamp levelling up plans, to stop people with mental health problems being left behind in UK’s “inequality hotspots”

July 12, 2022

Online harms

Night-time shopping

Polly Mackenzie, Author, Katie Evans, Author Night-time shopping 27 October 2016   This report shines

November 09, 2016
Publications

No One Left Behind

Exploring the economic gap between people with and without a mental health problem and how this disparity varies across the UK.

July 12, 2022
Publications

Not a Secondary Issue

Examining the extent to which people in secondary mental health care face financial difficulty.

March 31, 2022
Blogs

Not all resolutions have to wait until the new year

December 15, 2017

Blogs

Ofcom backs our call for telecomms providers to improve support for customers with mental health problems

November 24, 2020

Blogs

Ofcom’s guidance for treating vulnerable customers fairly: a welcome direction in our current circumstances

July 30, 2020

Blogs

Ofgem is changing the energy price cap every 3 months – here’s what it means for people with mental health problems

June 01, 2022

Policy positions

Ofgem’s Draft Consumer Vulnerability Strategy 2025

Katie Alpin, Head of Research and Policy, and Merlyn Holkar, Senior Research Officer, Money and

August 16, 2019
Blogs

One phone call that saved a life

May 05, 2017

Blogs

Online loans: using data to see difficulty

July 05, 2017

Blogs

Online Safety Bill: Martin Lewis calls on MPs to include scam ads

October 20, 2021

Blogs

Online shopping and mental health

November 10, 2020

Press Releases

Only 1 in 7 consumers with a mental health problem have told their financial services firm about their condition

November 09, 2022

Blogs

Open banking and mental health

August 11, 2016

Blogs

Our #DebtThreats debate: the government says changing debt letters is ‘top priority’

May 22, 2019

Blogs

Our birthday wish-list

April 12, 2019

Blogs

Our money and our mind

April 07, 2021

Blogs

Our new work programme: Using financial data to support people with mental health problems

January 30, 2019

Blogs

Our response to the FCA’s action on high-cost credit

May 31, 2018

Press Releases

Over two million people in the UK forced to limit their work due to poor mental health, with many pushed into debt as a result

FOR IMMEDIATE RELEASE Over two million people in the UK forced to limit their work

November 01, 2018
Blogs

Overlooked and underregulated: Online spaces and financial harms

February 12, 2020

Publications

Overstretched, overdrawn, underserved

May 31, 2017

In the news

PA Media

January 12, 2022

Blogs

Paying fairly? What Ofwat’s new guidelines mean for people with mental health problems

May 27, 2022

Blogs

Payments and the precariat

October 24, 2016

Blogs

People who need help with Universal Credit are being #SetUpToFail

May 26, 2021

Press Releases

People with mental health problems “three times more likely to run out of money within a week” during pandemic

June 16, 2020

Blogs

People with mental health problems need more financial support during coronavirus crisis

April 02, 2020

Blogs

People with mental health problems say they aren’t getting Equality Act protections from essential services companies

February 02, 2022

Policy positions

Personal health and integrated health budgets

Nikki Bond, Research Assistant, Money and Mental Health Department of Health & Social Care consultation

June 08, 2018
Blogs

Personal recovery, personal budget

August 11, 2017

Our Blog

Plastic fantastic – introducing carers’ cards

June 23, 2017

Debt

Point of sale credit

Katie Evans, Head of Research and Policy, Money and Mental Health Buy now, pay later:

May 22, 2017
Press Releases

Point of sale credit press release

FOR IMMEDIATE RELEASE Mental health charity calls for FCA crackdown on store credit as people

May 21, 2017
In the news

Politics Home

Jeff Smith MP writes in Politics Home about our gambling research.

July 21, 2020
Press Releases

Polly Mackenzie steps down as Director of Money and Mental Health

FOR IMMEDIATE RELEASE   Polly Mackenzie steps down as Director of Money and Mental Health

January 17, 2018
Blogs

Poverty and mental health

September 06, 2016

Blogs

Practical advice for creditors to support customers with mental health problems

February 19, 2020

Blogs

Practical recovery – a counsellor’s perspective

July 24, 2018

Blogs

Preventing financial difficulty: share your expertise with us

August 16, 2019

Blogs

Prevention is better than cure

December 03, 2019

Blogs

Prioritising my mental health has come at a cost – literally

November 06, 2020

Blogs

Progress in the bank towards tackling problem gambling

October 19, 2018

Blogs

Protecting people’s wellbeing in the cost of living crisis

April 21, 2022

Blogs

Providing debt advice in mental health services

October 16, 2017

Blogs

Putting financial wellbeing at the core of the new 10-year plan for mental health and the national suicide prevention plan

July 28, 2022

Blogs

Putting flexibility at the forefront in the workplace

January 29, 2021

Blogs

Putting mental health on the diversity agenda

June 13, 2019

Blogs

Questions remain about government plans for mental health and suicide prevention

March 31, 2021

In the news

Raconteur

October 07, 2022

Gambling

Raising the stakes: Overcoming barriers to tackling gambling-related harm

Setting out how financial services firms can overcome barriers to tackling gambling-related harm.

January 18, 2022
Blogs

Reasons to be cheerful

December 15, 2021

Debt

Recommissioning debt advice services: meeting the needs of people with mental health problems

Making the case for the Money and Pensions Service to protect face-to-face debt advice.

December 17, 2021
Publications

Recovery space

How to protect people in mental health crisis from financial harm

February 19, 2018
Blogs

Recovery space – a carer’s perspective

February 27, 2018

Blogs

Recovery space – a Local Authority’s perspective

March 01, 2018

Blogs

Recovery space – a personal perspective

March 08, 2018

Uncategorised

Recovery space – a social worker’s perspective

February 21, 2018

Blogs

Recovery Space – an update

March 16, 2018

Blogs

Recovery space – aside from the campaign, what more can essential services do?

March 22, 2018

Blogs

Recovery Space – help us shape the law

March 07, 2018

Blogs

Recovery Space – Mind’s perspective

March 09, 2018

Blogs

Recovery Space – you did it!

April 24, 2018

Blogs

Recovery space – a Psychiatrist’s perspective

February 21, 2018

In the news

Recovery Space in the Financial Times

February 20, 2018

In the news

Recovery Space in The Huffington Post

February 20, 2018

In the news

Recovery Space in The Independent

April 09, 2018

In the news

Recovery Space on BBC 5Live Breakfast

February 20, 2018

In the news

Recovery Space on BBC 5Live Wake up to Money

February 20, 2018

In the news

Recovery Space on BBC Breakfast

February 20, 2018

In the news

Recovery Space on BBC News online

February 20, 2018

In the news

Recovery Space on Channel 5 News

February 20, 2018

In the news

Recovery Space on FT Adviser

April 25, 2018

In the news

Recovery Space on HuffPost Lifestyle online

February 02, 2018

In the news

Recovery Space on iNews online

February 20, 2018

In the news

Recovery Space on Politics Home

March 12, 2018

In the news

Recovery Space on the BBC News Channel

February 20, 2018

In the news

Recovery Space on This is Money

April 27, 2018

In the news

Recovery Space on Victoria Derbyshire

February 20, 2018

Blogs

Reducing risky gambling using behavioural insights

May 05, 2021

In the news

Refinery 29

December 14, 2018

Blogs

Reflecting on my time at Money and Mental Health

August 14, 2020

Blogs

Reflections on six months at Money and Mental Health

January 28, 2019

Policy positions

Regulators

Merlyn Holkar, Research Officer, Money and Mental Health The role of regulators to support people

October 31, 2017
Blogs

Regulators and mental health: our joint breakfast roundtable

November 02, 2017

Blogs

Report launch: Too ill to work, too broke not to

November 08, 2018

Press Releases

Report reveals impact of mental health problems on financial capability

FOR IMMEDIATE RELEASE Think tank calls on banks to ‘step up’ to tackle the unfair

February 08, 2017
Blogs

Research Community members help improve support for people with money problems

May 28, 2021

Uncategorised

Research Officer

Research Officer We are now looking for an ambitious, enthusiastic person with a demonstrable interest

November 03, 2020
Press Releases

Research shows mental health professionals are fighting fires, rather than delivering treatment

FOR IMMEDIATE RELEASE Research shows mental health professionals are fighting fires, rather than delivering treatment

October 16, 2017
Policy positions

Response to Ofwat’s consultation on guidelines for water companies in supporting residential customers pay their bill, access help and repay debts

July 28, 2021

Policy positions

Response to the FCA’s call for input on the review into change and innovation in the unsecured credit market

December 01, 2020

Policy positions

Response to the FCA/TPR call for input on pensions consumer journey

July 31, 2021

Online harms

Responsible retail

Katie Evans, Head of research and Policy, Money and Mental Health Responsible retail 4 January

February 08, 2017
Online harms

Returns policies

How retailers can make the returns process more accessible

November 22, 2018
In the news

Reuters

Our response to the FCA’s plans to crack down on unfair pricing in the insurance industry featured in Reuters.

October 17, 2019
Blogs

Review of the year 2016

December 21, 2016

Publications

Running out of energy

Polly Mackenzie, Director, Money and Mental Health Running out of energy 27 February 2017 Research

February 27, 2017
Online harms

Safety first: Why the Online Safety Bill should tackle scam adverts

Setting out why the Online Safety Bill must tackle online scam ads.

July 29, 2021
Publications

Safety Net

Breaking the link between online financial harms and mental health problems.

March 17, 2021
Blogs

Saving lives with money advice

September 09, 2016

Publications

Seeing through the fog

February 08, 2017

Blogs

Seeing through the fog

January 23, 2017

Publications

Set Up To Fail

How the DWP can make it easier for people to get help with Universal Credit.

May 26, 2021
Live events

Set up to fail report and campaign launch research and campaign launch

May 06, 2021

Events

Set Up To Fail research and campaign launch

May 26, 2021

Blogs

Set Up To Fail: Lords make the case for government to act

September 09, 2021

Our Blog

Setting the Standards – Minimum standards and best practice

July 09, 2018

Blogs

Seven ways employers and government can help workers with mental health problems thrive during the pandemic

March 11, 2021

Blogs

Shaping the future of health and disability benefits

October 08, 2021

Uncategorised

Share your experience of financial difficulty and suicide

September 10, 2018

Press Releases

Shopper Stopper press release

FOR IMMEDIATE RELEASE   Mental health charity calls on retail and finance bosses to launch

October 05, 2017
Policy positions

Signposting to travel insurance for consumers with medical conditions

Merlyn Holkar, Senior Research Officer and Katie Alpin, Head of Research and Policy, Money and

September 26, 2019
cost of living crisis

Sky News

June 21, 2022

In the news

Sky News

May 07, 2021

In the news

Sky News

October 16, 2020

Sky News

October 10, 2022

Policy positions

Smart Data consultation

Katie Alpin, Head of Research and Policy, Money and Mental Health Our response to the

August 16, 2019
Policy positions

Social Security Advisory Committee’s Universal Credit

Helen Undy, Director, Money and Mental Health The Social Security Advisory Committee’s Universal Credit managed

August 17, 2018
Blogs

Stick or switch?

February 27, 2017

Debt

Stop the charge

Polly Mackenzie, Author, Katie Evans, Author Stop the charge 11th October 2016   People with

November 09, 2016
Blogs

Stopping the Charge across the UK – two countries down, two to go

March 04, 2021

Publications

Strength in numbers

November 29, 2016

Blogs

Strength in numbers

November 29, 2016

In the news

Stylist

Stop the #DebtThreats campaign featured in Stylist.

December 04, 2020
In the news

Stylist

August 30, 2022

Policy positions

Submission to HM Treasury: consultation response on the Financial Services Future Regulatory Framework Review

February 19, 2021

Policy positions

Submission to HM Treasury’s consultation on Access to Cash

September 23, 2021

Policy positions

Submission to HM Treasury’s consultation on the regulation of buy now, pay later

January 06, 2022

Policy positions

Submission to the ASA: Consulting on stricter rules for gambling

January 22, 2021

Policy positions

Submission to the Competition and Markets Authority: response to their annual plan for 2021/22

January 28, 2021

Policy positions

Submission to the Department for Business, Energy & Industrial Strategy consultation on Reforming Competition and Consumer Policy

October 01, 2021

Policy positions

Submission to the Department for Work & Pensions call for evidence and good practice on in-work progression

December 18, 2020

Policy positions

Submission to the Department for Work & Pensions Health and Disability Green Paper consultation: Shaping Future Support

October 08, 2021

Uncategorised

Submission to the Department of Health and Social Care consultation: Reforming the Mental Health Act

April 22, 2021

Policy positions

Submission to the Department of Health and Social Care consultation: Reforming the Mental Health Act

April 22, 2021

Policy positions

Submission to the FCA consultation on a new Consumer Duty

July 31, 2021

Policy positions

Submission to the Gambling Commission: Consultation response and Call for Evidence on Remote Customer Interaction

February 09, 2021

Policy positions

Submission to the Joint pre-legislative scrutiny Committee on the Draft Online Safety Bill

September 24, 2021

Policy positions

Submission to the Lending Standards Board’s Access to Banking Standard Review Consultation

August 04, 2021

Policy positions

Submission to the Review of the Gambling Act 2005

Custom policy position excerpt

April 01, 2021
Press Releases

Subscription retail press release

FOR IMMEDIATE RELEASE Mental Health Charity backs crackdown on subscription retailers who ‘trap’ vulnerable consumers

April 05, 2017
Publications

Subscription retail: an expensive trap

Polly Mackenzie, Director & Katie Evans, Head of Policy and Research, Money and Mental Health

April 05, 2017
Blogs

Subscription retail: boxed in

April 05, 2017

Blogs

Suicide prevention – tackling the human cost of the cost of living crisis

November 14, 2022

Blogs

Supporting people with mental health problems with council tax

November 11, 2021

Blogs

Supporting those with problem debt during the pandemic

October 22, 2020

Blogs

Tackling mental health inequalities should be a central part of “Levelling Up”

February 04, 2022

Our Blog

Taking our Recovery Space campaign to Downing Street

April 23, 2018

Uncategorised

Talking about my generation: We’re looking for more young people to share their stories with us

October 10, 2018

In the news

Telegraph

June 17, 2019

Blogs

Tell Mind about your experiences of Universal Credit

September 14, 2018

Press Releases

The ‘Shopper Stopper’ launches

FOR IMMEDIATE RELEASE Mental Health Charity launches free tool to curb online shopping as half

February 08, 2017
Policy positions

The APPG on Mental Health inquiry into the Five Year Forward View

Katie Evans, Head of Research and Policy, Money and Mental Health APPG inquiry into the Five

October 31, 2018
Policy positions

The APPG on poverty inquiry into the poverty premium

Katie Evans, Head of Research and Policy, Money and Mental Health Poverty premium inquiry 30

April 30, 2018
Blogs

The bank of Mum and Dad

September 07, 2016

Publications

The benefits assault course

Improving access to the benefits system for people with mental health problems

March 04, 2019
In the news

The Big Issue

Convenience at a Cost report featured in the Big Issue.

November 27, 2020
In the news

The Big Issue

September 01, 2020

In the news

The Big Issue

February 18, 2019

In the news

The Big Issue

Online shopping research featured in the Big Issue.

November 10, 2020
Blogs

The BMA agrees to #StopTheCharge

February 21, 2019

Blogs

The case for extending Breathing Space to people in mental health crisis

February 19, 2018

Blogs

The case for online retail controls – what we’ve learnt from the Shopper Stopper pilot

October 05, 2017

Policy positions

The Centre for Data Ethics and Innovation

Katie Evans, Head of Research and Policy, Money and Mental Health Department for Culture, Media and

September 18, 2018
Blogs

The Commission for Customers in Vulnerable Circumstance – Energy UK’s new initiative

May 08, 2018

In the news

The Daily Mail

May 26, 2021

Uncategorised

The daily struggle of living without a basic appliance

September 27, 2018

Press Releases

The Damage of Debt

The Damage of Debt   Money and Mental Health Comment: The Children’s Society report, ‘The

September 22, 2016
Blogs

The devastating mental health impact of needing to use food banks

March 04, 2022

Blogs

The difficulties getting mental health support during the pandemic

May 05, 2020

Uncategorised

The end of furlough means accessible support is more vital than ever

September 30, 2021

Blogs

The energy price cap rise: Five ways energy firms can better support customers with mental health problems

February 03, 2022

Best practice

The Equality Act and Mental Health: A practical guide for essential services firms

March 02, 2022

The Equality Act: Essential services & mental health

February 3, 2022

Blogs

The FCA calls on firms to improve support for vulnerable customers

July 23, 2019

Policy positions

The FCA consumer approach

Katie Evans, Head of Research and Policy, Money and Mental Health The FCA consumer approach

February 05, 2018
Our Blog

The FCA has given government the green light to stop debt threat letters

March 27, 2019

Press Releases

The FCA has sent firms a strong signal to do more to support vulnerable customers

July 23, 2019

Blogs

The FCA’s Consumer Duty could be transformative for people with mental health problems

December 07, 2021

Blogs

The FCA’s proposed new definition of vulnerable consumers

November 30, 2017

Blogs

The government can do more to help people access benefits during Covid-19

April 28, 2020

Blogs

The government must act to stop ‘debt threat’ letters during the Covid-19 outbreak

April 14, 2020

Blogs

The government should go further in fixing Universal Credit roll-out

November 07, 2018

Blogs

The growing demand for emergency charitable grants

January 11, 2018

Uncategorised

The growing problem of local authority bailiff use

February 05, 2018

In the news

The Guardian

Convenience at a cost research featured in the Guardian.

December 05, 2020
In the news

The Guardian

March 17, 2021

In the news

The Guardian

Our ‘Stop the #DebtThreats’ campaign featured in the Guardian.

June 03, 2020
In the news

The Guardian

August 13, 2019

In the news

The Guardian

December 10, 2018

Blogs

The hidden costs of stress and anxiety

May 17, 2018

Blogs

The importance of holistic support

May 18, 2018

In the news

The Independent

March 05, 2019

In the news

The Independent

February 03, 2021

In the news

The Independent

May 17, 2019

In the news

The Independent

November 24, 2021

In the news

The Independent

May 26, 2021

In the news

The Independent

September 29, 2021

In the news

The Independent

November 11, 2021

In the news

The Independent

March 27, 2019

In the news

The Independent

April 26, 2022

In the news

The Independent

Late night shopping research featured in the Independent.

September 13, 2019
In the news

The Independent

June 28, 2019

In the news

The Independent

February 21, 2019

Policy positions

The Labour review of NHS treatment of gambling addiction

Katie Evans, Head of Research and Policy, Money and Mental Health The Labour review of NHS

April 27, 2018
Blogs

The links between problem gambling, self-harm and mental health

January 06, 2020

In the news

The Mail Online

November 19, 2018

In the news

The Metro

Convenience at a cost research featured in the Metro.

November 27, 2020
In the news

The Metro

November 19, 2018

In the news

The Mirror

May 24, 2019

In the news

The Mirror

November 03, 2018

In the news

The Mirror

November 24, 2021

In the news

The Mirror

June 28, 2019

In the news

The Mirror

June 19, 2019

Blogs

The missing link

Rose Acton, Policy and Research Officer, Money and Mental Health The missing link How tackling

November 01, 2016
Publications

The missing link

November 02, 2016

Blogs

The missing link roundtable

November 02, 2016

Publications

The money and mental health manifesto

April 26, 2017

Publications

The money and mental health manifesto 2019

Five ways to boost mental and financial wellbeing across the UK

November 06, 2019
Best practice

The need to know: Understanding and evidencing customers’ mental health problems

February 19, 2020

Blogs

The Online Safety Bill: a missed opportunity to stop online scams

May 11, 2021

Blogs

The open data revolution

November 11, 2016

Publications

The other one in four

December 02, 2016

Blogs

The other one in four

December 05, 2016

Blogs

The other one in four – launch event

December 07, 2016

Our Blog

The role of essential services in preventing suicide

March 21, 2019

Blogs

The role of regulation for consumers with mental health problems

October 31, 2017

Blogs

The safeguard tariff – automatic discounts for vulnerable consumers

February 13, 2018

In the news

The Scotsman

April 30, 2019

Publications

The Shopper Stopper

October 05, 2017

Blogs

The shopper stopper

January 03, 2017

Blogs

The Shopper Stopper and me

October 06, 2017

Blogs

The shops that never close

October 28, 2016

Blogs

The social housing green paper – a vision for change

August 29, 2018

Policy positions

The Standards of Lending Practice

Katie Evans, Head of Research and Policy, Money and Mental Health The Standards of Lending

March 30, 2018
Publications

The state we’re in: Money and mental health in a time of crisis

A state-of-the-nation snapshot of the financial and mental wellbeing of people across the UK during the pandemic.

November 24, 2021
Events

The state we’re in: Money and mental health in time of crisis

November 25, 2021

In the news

The Sun

March 05, 2019

In the news

The Sun

March 06, 2019

In the news

The Sun

Convenience at a cost research featured in the Sun.

November 28, 2020
In the news

The Sun

May 24, 2019

In the news

The Sun

Warnings over ‘Buy now, pay later’ research featured in The Sun

January 07, 2021
In the news

The Sun

March 17, 2021

In the news

The Sun

January 11, 2019

In the news

The Sun

May 26, 2021

In the news

The Sun

Data Protecting report featured in The Sun.

October 22, 2019
In the news

The Sun

November 02, 2018

In the news

The Sun

Our ‘Stop the #DebtThreats’ campaign featured in the Sun.

June 03, 2020
In the news

The Sun

June 28, 2019

In the news

The Sun

February 22, 2019

In the news

The Sun

Convenience at a cost featured in the Sun.

November 10, 2020
In the news

The Sun

April 30, 2019

In the news

The Sun

June 19, 2019

In the news

The Telegraph

Convenience at a cost research featured in the Telegraph.

November 23, 2020
In the news

The Telegraph

Black Friday statement featured in the Telegraph.

November 27, 2020
In the news

The Telegraph

July 19, 2019

In the news

The Telegraph

May 22, 2019

In the news

The Telegraph

November 06, 2018

In the news

The Telegraph

Our ‘Stop the #DebtThreats’ campaign featured in the Telegraph.

June 03, 2020
In the news

The Telegraph

October 07, 2020

In the news

The Telegraph

Income in Crisis report featured in the Telegraph.

June 16, 2020
In the news

The Telegraph

April 09, 2022

In the news

The Telegraph

February 18, 2019

In the news

The Telegraph

December 14, 2018

In the news

The Times

March 18, 2019

In the news

The Times

Luciana Berger writes in the Times about our coronavirus research.

April 02, 2020
In the news

The Times

A Silent Killer report featured in the Times.

April 26, 2020
In the news

The Times

Third party access research featured in The Times.

August 21, 2019
In the news

The Times

Late night shopping research featured in the Times.

September 13, 2019
In the news

The Times

Buy now, pay later credit research featured in the Times.

December 03, 2019
In the news

The Times

Data Protecting report featured in the Times.

November 02, 2019
In the news

The Times

July 06, 2019

Blogs

The Universal Credit Help to Claim services is changing – here’s how it could affect people with mental health problems

February 07, 2022

In the news

The Week

March 27, 2019

In the news

The Yorkshire Post

February 04, 2019

Blogs

There is more to Parliament than what’s on TV

May 10, 2019

In the news

This Is Money

March 07, 2022

Benefits

Threatening benefit sanctions isn’t the way to help people with mental health problems into work

September 22, 2022

Blogs

Three changes the government should make to the benefits system to support people through the pandemic

February 15, 2021

Blogs

Three key takeaways from the Woolard Review into unsecured credit

February 02, 2021

Blogs

Three reflections on the FCA’s coronavirus support measures

April 09, 2020

Blogs

Three steps towards effective debt advice

April 08, 2022

Blogs

Three ways banks can maintain the momentum for supporting customers experiencing gambling-related harm

January 18, 2022

Supporting vulnerable customers

Three ways firms can make it easier for people to disclose a mental health problem

November 18, 2022

Blogs

Three ways the DWP can make it easier for people to access Universal Credit

June 04, 2021

Press Releases

Thriving at work report comment

FOR IMMEDIATE RELEASE   Money and Mental Health Comment: Thriving at Work – the Stevenson/Farmer

October 26, 2017
Publications

Through the lens: Gender, money and mental health

September 21, 2022

Blogs

Time flies when you’re having fun

August 17, 2021

Blogs

Time for government to Stop the Debt Threats during Covid-19

June 03, 2020

Publications

Time to Act

Exploring the legal duties that essential services firms have to people with mental health problems under the Equality Act.

February 02, 2022
Blogs

Time to crack down on scam ads: Our response to the Joint Committee on the Draft Online Safety Bill

September 23, 2021

In the news

Times

May 25, 2019

In the news

Times Red Box

May 21, 2019

Blogs

To “build back better”, we need to tackle the inequalities exposed by the pandemic

December 18, 2020

Publications

Too ill to work, too broke not to

The cost of sickness absence for people with mental health problems

November 01, 2018
Blogs

Too ill to work, too broke not to

November 01, 2018

Blogs

Too many people with severe mental illness are left struggling alone with their finances

March 31, 2022

Blogs

Tools to help you manage money during the coronavirus outbreak

March 31, 2020

Blogs

Training creditors to help reduce the human impact of debt

September 13, 2016

Policy positions

Travel insurance

Merlyn Holkar, Research Officer, Money and Mental Health Travel insurance – Financial Conduct Authority’s call

September 20, 2017
Publications

Travel insurance

Exploring people with mental health problems access to travel insurance.

August 21, 2018
Blogs

Travel insurance and mental health: a turbulent journey

September 20, 2017

Blogs

Treasury Select Committee backs our Stop the #DebtThreats campaign

May 13, 2019

Policy positions

Treasury Select Committee inquiry on access to financial services

Merlyn Holkar, Research Officer, Money and Mental Health Money and Mental Health response to the

December 18, 2018
Blogs

Two further banks have become Mental Health Accessible

September 29, 2021

Blogs

Two years of progress in helping banks tackle gambling harms

March 18, 2022

Blogs

Unaccounted for

March 31, 2017

Blogs

Universal Credit: When problems outweigh the benefits

June 15, 2018

Blogs

Universal design – designing fintech tools with everyone in mind

September 22, 2017

Blogs

Universal design: how financial firms can make their systems work for everyone

May 20, 2019

Our Blog

Unmissable: The link between debt, mental health problems and missing people

February 27, 2019

Blogs

Unpicking the Treasury Committee report: Access to cash and gambling blocks

May 15, 2019

Press Releases

Urgent reforms needed to give people with mental health problems fair access to Universal Credit

March 04, 2019

Blogs

Using design to change our spending behaviour

August 23, 2017

Blogs

Using my voice

September 16, 2016

In the news

Vice News

February 03, 2021

Press Releases

Victory expected for mental health campaigners as PM commits to review GP paperwork charges following charity campaign

FOR IMMEDIATE RELEASE Victory expected for mental health campaigners as PM commits to review GP

February 08, 2017
Press Releases

Victory for Debt Threats campaign, as Government agrees to end distressing default letters

October 07, 2020

Publications

Vulnerability: the experience of debt advisers

Supporting debt advice clients in vulnerable situations

November 14, 2018
Press Releases

Vulnerable customers are paying the price for unclear returns policies

FOR IMMEDIATE RELEASE Over a fifth of UK’s top retailers are failing to give consumers

November 22, 2018
Blogs

We stopped the most distressing Debt Threats!

October 07, 2020

Events

Webinar for our research on coronavirus, mental health and income

Catch up on our webinar on the impact of Covid-19 on income and mental health.

July 14, 2020
Events

Webinar for our research on mental health and online gambling

Catch up on our webinar exploring the link between mental health and online gambling.

June 9, 2021
Events

Webinar on mental health and free debt advice

Catch up on our webinar exploring how free debt advice can be made more accessible to people with mental health problems.

July 23, 2020
Live events

Webinar: Breaking the link between online financial harms and mental health problems

March 17, 2021

Uncategorised

Webinar: How can we close the mental health income gap?

February 01, 2021

Events

Webinar: How do we close the mental health income gap?

January 25, 2021

Events

Webinar: Making online spaces safer for people with mental health problems

June 9, 2021

Events

Webinar: What causes the low income trap for people with mental health problems?

September 14, 2020

Blogs

Welcome steps on benefits reforms, but much more to be done to make the system accessible

March 06, 2019

Blogs

What a difference a year makes

June 15, 2017

Blogs

What can essential services firms and local authorities learn about supporting vulnerable customers from our new research?

December 03, 2021

Blogs

What does FinCap week have to do with mental health?

November 13, 2017

Blogs

What I learnt from volunteering with Citizens Advice

January 24, 2018

Blogs

What I’ve learned from the last six months

February 17, 2021

Blogs

What is the Regulators’ Pioneer Fund?

November 22, 2017

Blogs

What living in London means for your money and mental health

August 18, 2022

Blogs

What makes a good job application?

June 19, 2020

Blogs

What new work-related sanctions on Universal Credit will mean for people with mental health problems

January 27, 2022

Blogs

What telecom providers need to do to support people struggling to pay

May 17, 2022

Blogs

What the energy crisis means for vulnerable customers

September 24, 2021

Blogs

What the FCA credit card market study means for mental health

August 10, 2016

Blogs

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

July 27, 2022

Blogs

What the FCA’s duty of care means for people with mental health problems

August 02, 2021

Blogs

What the Financial Lives survey tells us about money and mental health during the pandemic

February 12, 2021

Blogs

What the government’s new cost-of-living announcements means for people with mental health problems

May 26, 2022

Blogs

What the Money and Mental Health internship has meant to me

May 31, 2018

Blogs

What the money in our pockets tells us about mental health in British society, past and present.

June 17, 2016

Blogs

What we stand to lose if we stop sharing data

April 04, 2018

Blogs

What’s next after the five year forward view – thinking sideways

October 12, 2018

Blogs

What’s next for Mental Health Accessible in 2021?

February 25, 2021

Blogs

What’s next in the fight to tackle online scams? 

April 28, 2022

Blogs

What’s the relationship between ethnicity and the mental health income gap?

January 07, 2021

Blogs

When the disability pay gap and the cost of living crisis collide

April 29, 2022

Publications

Where the heart is

Exploring people with mental health problems’ experience of social housing and rent arrears.

April 16, 2018
Blogs

Where the heart is

April 16, 2018

Press Releases

Where the heart is press release

FOR IMMEDIATE RELEASE   Over a million UK adults are struggling with both their mental

April 17, 2018
Publications

Whose job is it anyway?

October 16, 2017

Blogs

Why aren’t banks doing more for customers with mental health problems?

September 04, 2018

Blogs

Why essential services need to listen to experts by experience

December 03, 2021

Blogs

Why holistic care is vital – an insider’s view of psychiatry

June 04, 2018

Blogs

Why I am doing this job

June 10, 2016

Blogs

Why I’m alarmed by the alarmism around technology and our mental health

November 13, 2018

Blogs

Why I’m joining the Money and Mental Health advisory board

February 21, 2017

Blogs

Why mental health is central to solving UK poverty

September 09, 2016

Blogs

Why the next government needs to ‘level up’ for people with mental health problems

July 12, 2022

Blogs

Why the Spring Statement doesn’t go far enough to support people with mental health problems

March 24, 2022

Blogs

Why we want to #StopTheCharge

October 14, 2016

Blogs

Why we’re backing “breathing space”

February 23, 2017

Blogs

Will upcoming guidance from the Gambling Commission be enough to protect online gamblers from harm?

August 16, 2022

In the news

Wired

November 23, 2018

Policy positions

Work and Pensions Committee’s inquiry on Universal Credit: the wait for a first payment

April 21, 2020

Our Blog

Working well?

July 12, 2017

Policy positions

Working-age money-management commissioning plan

Katie Evans, Head of Research & Policy, Money and Mental Health Money and Mental Health’s

July 09, 2018
Blogs

World Mental Health Day: Lenders back our call to Stop the Debt Threats

October 10, 2019

Blogs

World Mental Health Day: Time to tackle financial inequalities for people with mental health problems

October 08, 2021

Blogs

Would capping energy prices help people with mental health problems to get a better deal?

May 05, 2017

In the news

Yahoo Finance

Income in Crisis report featured in Yahoo Finance.

June 16, 2020
Uncategorised

You can help us stop the #DebtThreats

December 04, 2018

Blogs

Young women in mental health crisis

September 29, 2016

Blogs

Your experiences at the heart of our work

March 29, 2017

In the news

Your Money

December 17, 2021

In the news

Your Money

Our response to the Money and Pensions Service 10-year strategy featured in Your Money.

January 21, 2020