Best practice checklist: telecoms providers

14 June 2017

People with mental health problems are three times as likely to be in financial difficulty – and four times more likely to be in debt to their phone provider. Across phone and internet services, telecoms providers can make a big difference to their customers’ financial and emotional wellbeing. By improving management of arrears and providing new tools, services and settings, customers can be supported to stay in financial control. Money and Mental Health, the leading centre of expertise on financial and mental health problems, calls on all telecoms providers to take the eight steps set out in this best practice checklist.

Read the checklist here