Best practice checklist: energy and water suppliers
14 June 2017
People with mental health problems are three times as likely to be in financial difficulty – and, in particular, behind on energy and water bills. Energy and water suppliers can make a big difference to their customers’ financial and emotional wellbeing. By improving management of arrears and providing new tools, services and settings, customers can be supported to stay in financial control. Money and Mental Health, the leading centre of expertise on financial and mental health problems, calls on all energy and water suppliers to take the eight steps set out in this best practice checklist.