The need to know: Understanding and evidencing customers’ mental health problems

A guide for creditors

19 February 2020

Half of all people in problem debt in England also have a mental health problem, which can affect their ability to earn and manage money as well as to engage with creditors. In partnership with the Money Advice Trust — and with support from UK Finance — we have produced a guide to help creditors support customers affected by debt and mental health problems. It includes detailed information about how specific mental health conditions may affect a customer’s ability to manage and earn money, as well as practical advice on improving support to customers affected by these issues.

Read the guide here.