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2021 Conference: How financial services can help tackle gambling harm

November 2, 2021 @ 9:30 am - 1:00 pm

2021 Conference: How financial services can help tackle gambling harm

Catch up on our half-day online conference exploring how financial services can tackle gambling harms below. You can find the full event programme here.

The financial services industry has taken important steps to improve support for customers affected by gambling problems in recent years. Bringing together financial services professionals, experts by experience, regulators, politicians and researchers, the conference celebrated the progress made and explored the next opportunities to help tackle gambling harms.

You can watch the recordings of the conference below.


Opening remarks and keynote speeches

  • Helen Undy, Chief Executive, Money and Mental Health
  • Chris Philp MP, Parliamentary Under Secretary of State (Minister for Tech and Digital Economy), Department of Digital, Culture, Media and Sport
  • Rachel Edwards, Expert by Experience
  • Charles Randell CBE, Chair, Financial Conduct Authority



Panel: How customers are finding gambling block loopholes and how the sector can respond

  • Michael, Expert by Experience
  • Anna Hemmings, Chief Executive, GamCare
  • Natalie Ledward, Head of Vulnerable Customers, Monzo
  • Aisling Ní Chonaire, Head of Consumer and Business Markets, Behavioral Insights Team



Panel: Gambling, gaming and crypto: Tackling harms in a changing gambling landscape

  • Tim Miller, Executive Director, National Strategy for Reducing Gambling Harms, Gambling Commission
  • Matt Burgiss, Expert by experience, TalkBanStop Project Manager, Education and Training Lead South East, GamCare
  • Dr James Close, Associate Lecturer, School of Psychology, University of Plymouth
  • Professor Sharon Collard, Professor of Personal Finance and Research Director, Personal Finance and Research Centre
  • Conor D’Arcy, Head of Research and Policy, Money and Mental Health



November 2, 2021
9:30 am - 1:00 pm
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