BEST PRACTICE Guides to improving emotional and financial wellbeing

How firms can support their customers with money and mental health problems.

Steps that insurers can take to support customers with mental health problems through the customer journey, from applying to making a claim.

In collaboration with the Money Advice Trust, these practical guides will help essential services firms support more people with mental health problems to disclose their condition.

How firms can help to support their customers through the energy crisis.

Practical, tangible changes firms could make to help ensure they comply with the Equality Act 2010 and better support their customers with mental health problems.

Our best practice guide for banks and building societies sets out how you can support customers experiencing gambling harm.

How employers can support people with their money and mental health.

Half of people in problem debt have a mental health problem. This checklist sets out how debt advice providers can make their services more accessible for people with mental health problems.

In partnership with the Money Advice Trust, and with support from UK Finance, this guide is designed help creditors support customers affected by debt and mental health problems.

How local councils and housing associations can better support their tenants experiencing money and mental health problems.

Ten steps that banks and current account providers can take to improve the financial and emotional wellbeing of their customers.

How credit card providers can better enable customers with mental health problems to control their spending and access to new credit.

What credit reference agencies can do to support the financial and emotional wellbeing of consumers.

How insurers can better support customers experiencing mental health problems and financial difficulty.

Eight steps telecoms providers can take to better support customers experiencing mental health problems or financial difficulty.

The steps that energy and water suppliers can take to support their customers’ financial and emotional wellbeing.