OUR BLOG Big ideas to change lives

New FCA guidance means banks must improve treatment of vulnerable customers

Three changes the government should make to the benefits system to support people through the pandemic

What the Financial Lives survey tells us about money and mental health during the pandemic

Changes to online slot machines shows the opportunity to tackle gambling harm

To “build back better”, we need to tackle the inequalities exposed by the pandemic

How the government can protect people with mental health problems from online scams

Mental health, Covid and the Spending Review: let’s not go back to ‘normal’

Ofcom backs our call for telecomms providers to improve support for customers with mental health problems

3 takeaways from our conference for financial services firms on tackling gambling harms

Ofcom’s guidance for treating vulnerable customers fairly: a welcome direction in our current circumstances

Making online gambling a safer bet for people with a mental health problem

The government can do more to help people access benefits during Covid-19

The government must act to stop ‘debt threat’ letters during the Covid-19 outbreak

People with mental health problems need more financial support during coronavirus crisis

How the government can ensure people can access benefits during the coronavirus outbreak

Mental health is at the heart of the UK’s new Strategy for Financial Wellbeing

General election 2019: A fair deal in markets for people with mental health problems

How banks can use customer financial data to help people avoid money problems

How the energy sector can improve support for people with mental health problems

A call for action to improve how the energy sector treats vulnerable customers

A big step towards tackling the financial and psychological costs of overdrafts

How financial services firms can support people in crisis, and their loved ones

Our #DebtThreats debate: the government says changing debt letters is ‘top priority’

Universal design: how financial firms can make their systems work for everyone

The FCA has given government the green light to stop debt threat letters

Welcome steps on benefits reforms, but much more to be done to make the system accessible

How to make the benefits system more accessible for people with mental health problems

Our new work programme: Using financial data to support people with mental health problems

How local authorities can help break the link between problem debt and suicide

Being your own boss: the upsides and challenges for people with mental health problems

The government should go further in fixing Universal Credit roll-out

Talking about my generation: We’re looking for more young people to share their stories with us

Balancing autonomy and risk – extending personal health budgets to people using mental health services

The Commission for Customers in Vulnerable Circumstance – Energy UK’s new initiative

Breathing Space in Scotland, Northern Ireland and Wales – everyone should benefit

Recovery space – aside from the campaign, what more can essential services do?

After a mental health crisis – Mind’s review of mental health and housing

Does the Stevenson / Farmer review of mental health and employers go far enough?

The case for online retail controls – what we’ve learnt from the Shopper Stopper pilot

Fintech for mental health – the next big thing, or just buzzword bingo?

Would capping energy prices help people with mental health problems to get a better deal?

Back to Basics: how people with mental health problems are getting into debt just to pay for life’s essentials