Merlyn Holkar, Senior Research Officer, Money and Mental Health

Response to Ofwat’s consultation on guidelines for water companies in supporting residential customers pay their bill, access help and repay debts

28 July 2021

We believe Ofwat’s proposed guidelines set clear expectations for water companies. If water companies take the guidelines seriously and engage with Ofwat’s proposals, this should improve customer experiences by reducing the financial and psychological harm associated with problem debt and helping more vulnerable consumers to access support. In our consultation response, we comment in more detail in the guidelines and their potential impact for people with mental health problems.

Read the full response here.