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Making it easier for consumers to disclose a mental health problem
November 9, 2022 @ 11:30 am - 1:00 pm
Making it easier for consumers to disclose a mental health problem
We launched our new practical guidance for essential services firms, produced in collaboration with Money Advice Trust, on how to make it easier for customers to disclose a mental health problem and better support people in vulnerable circumstances. Learn more about the guides and download them here.
During our online event, we heard from our speakers about some of the barriers to disclosure and practical steps that firms can take to improve the process for people with mental health problems.
Speakers included:
- Chris Fitch (Co-author) – Vulnerability Lead, The Money Advice Trust and Research Fellow, Personal Finance Research Centre
- Conor D’Arcy (Co-author) – Head of Research and Policy, Money and Mental Health Policy Institute
- Dan Holloway (Co-author) – Researcher, creative consultant and mental health campaigner, and expert by experience
- Catherine Rutter – Director of Group Customer Inclusion, Lloyds Banking Group
- Charlotte Hall – Vulnerable Customer Specialist, O2
- Helen Undy (Chair) – Chief Executive, Money and Mental Health Policy Institute
Catch up on the speaker presentations and panel discussion below. You can also download Conor D’Arcy’s presentation and Chris Fitch’s presentation.