Featured item:
Time to regulate the bailiff industry
Aggressive behaviour by bailiffs destroys lives, and the lack of an independent regulator allows them to act with impunity.
Councils in England instructed bailiffs for council tax collection in 1.7 million cases in 2024/25. Our own research found that 73% of people in council tax debt receiving a bailiff visit had a mental health problem.
The regulator for the enforcement industry, the Enforcement Conduct Board, currently has no statutory underpinning, and therefore remains reliant on voluntary financial support from the enforcement industry, as well as requiring voluntary engagement in order to raise standards across industry as a whole.
We believe it’s essential that the regulator is granted statutory footing – to help ensure that standards can be raised and are enforced without requiring consent from industry.
Read more about our call here.
“I wasn’t initially aware of the debt and the arrogance of the company involved was horrible. I wasn’t allowed to explain anything and was bullied into making an immediate payment which not only sent my mental health spiralling but obviously had knock-on consequences to my immediate and short term finances.”
– Expert by experience
Campaign win as government announces new changes to strengthen regulation of bailiff industry
August 27, 2026
What connects broccoli, AI and good practice? Reflections on the FCA review and our work with firms
Alexis Stevens, Strategic Partnerships Manager, Money and Mental Health
August 12, 2026Money and Mental Health’s submission to the Ministry for Housing, Communities and Local Government’s technical consultation on improving the enforcement of council tax
Our response informing the practical implementation of welcome reforms to improve council tax debt collection, following our campaign win to reduce the psychological harm caused by current council tax collection practices.
July 30, 2026It takes a neighbourhood
Putting integrated money and mental health support at the heart of neighbourhood health services.
May 13, 2026LBC
Helen Undy OBE speaks to LBC about the council tax debt collection system that disproportionately impacts people with mental health problems.
April 21, 2026Debt collection: A best practice guide for telecoms suppliers
How telecoms suppliers can support their customers with money and mental health problems.
April 02, 2025
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