The Equality Act and Mental Health: A practical guide for essential services firms
2 March 2022
This guide supplements our recent Time to Act report and details the common challenges people with mental health problems face when dealing with essential service providers. It suggests practical, tangible changes firms could make to help ensure they comply with the Equality Act 2010 and better support their customers with mental health problems.
It is aimed primarily at financial services providers, energy suppliers, water companies and telecoms firms, but other organisations like housing associations, debt collection agencies and councils may find it useful.