Best practice checklist: insurers
14 June 2017
People with mental health problems report that they struggle to find appropriate, affordable insurance cover. From shopping around to making claims, mental health problems can also get in the way of customers getting the best from the market, or from their insurance provider. Insurers have the power to dramatically improve the financial and emotional wellbeing of their customers by introducing new tools, settings and processes that help customers with mental health problems get the benefits of good insurance. Money and Mental Health, the leading centre of expertise on financial and mental health problems, calls on all insurers to take the nine steps set out in this best practice checklist.