Chris Lees, Research Officer, Money and Mental Health
Raising the stakes: Overcoming barriers to tackling gambling-related harm
18 January 2022
Over the last two years, Money and Mental Health has worked with financial services firms and people with lived experience of gambling-related harm to explore what banks and building societies can do to help customers struggling with this issue. This policy note brings together this work and explores the following challenges in greater depth: how to ensure blocks are robust, how to deal with gambling-like products, and how to best use transaction data. It sets out recommendations for financial services providers, regulators and the government to ensure that people who are struggling can get the support they need.
This report is published as part of a two year programme funded by regulatory settlements approved by the Gambling Commission, aimed at increasing action among financial firms towards reducing gambling-related harm. The report represents the research and views solely of the Money and Mental Health Policy Institute.