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The Equality Act: Essential services & mental health

February 3, 2022 @ 10:30 am - 12:00 pm

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The Equality Act: Essential services & mental health

Our new research (supported by Impact on Urban Health) shows that essential services firms – including banks, energy companies and telecoms providers – are required under the Equality Act to anticipate and address the needs of customers with mental health problems.

However, the research suggests that many firms may be failing to meet these duties. People with mental health problems often struggle to access essential services, and the vast majority say that essential services providers do not usually anticipate their needs and meet them.

In this webinar we discussed what steps firms should take to ensure they are meeting their legal duties to customers with mental health problems, and what regulators and government should do to ensure those duties are enforced.

Speakers included:

Lisa Cameron MP – Chair APPG Disabilty

Rebecca Langford – Consumer Policy and Partnerships Manager, The FCA

Chris Fitch – Vulnerability Lead, The Money Advice Trust and Research Fellow, Personal Finance Research Centre

Catherine Casserley – Barrister, Cloisters Chambers

Steve Boyce – Expert by experience

Conor D’Arcy – Head of Research and Policy, Money and Mental Health



February 3, 2022
10:30 am - 12:00 pm
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