Annual Impact Report 2021

26 April 2022

In our Annual Impact Report, we celebrate our achievements in 2021 and look ahead to our work for the coming year. Some of our key highlights from 2021 include:

  • The introduction of the government’s Breathing Space debt relief for those of us receiving NHS mental health crisis care.
  • Through our Mental Health Accessible programme, working with big high street banks to ensure their services are appropriate for customers with mental health problems.
  • Teaming up with a cross-sector coalition to successfully persuade government to tackle online scams as part of its Online Safety Bill.
  • Working alongside frontline advisers to stop planned cuts to face-to-face debt advice.

Read the Annual Impact Report 2021 here.