Katie Alpin, Head of Research and Policy, and Merlyn Holkar, Senior Research Officer, Money and Mental Health
FCA consultation on draft guidance for firms on the fair treatment of vulnerable customers
11 October 2019
The FCA’s draft Guidance on the fair treatment of vulnerable customers sets out the regulator’s proposals to help firms ensure they are meeting their regulatory obligation to improve outcomes for vulnerable consumers – including those with mental health problems. In our consultation response, we welcome the overarching aims of the new guidance, before setting out where the proposals could go further to ensure financial services markets work for people with mental health problems.