Katie Evans, Head of Research and Policy, Money and Mental Health
The Standards of Lending Practice for personal customers
30 March 2018
In any given year, one in four people will experience a mental health problem which can affect their cognitive and psychological functioning, and make it significantly more difficult for them to engage with financial services firms, control spending and manage their money effectively. Whilst many financial services firms do have offer specialist support for customers identified as vulnerable, Money and Mental Health welcomes the opportunity to respond to this consultation and help to shape the LSB’s Standards of Lending Practice for personal customers.