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Mental Health Accessible
1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.
That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.
Find out more about working with us here.
“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”
Expert by experience
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January 25, 2024Money and Mental Health’s submission to the Department for Business and Trade’s consultation on Smarter Regulation: Strengthening the economic regulation of the energy, water and telecoms sectors
Money and Mental Health outlines people with mental health problems views on a universal Priority Services Register, including the key concerns that need to be addressed.
January 15, 2024A best practice guide for insurers: Supporting customers with mental health problems
Steps that insurers can take to support customers with mental health problems through the customer journey, from applying to making a claim.
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