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Mental Health Accessible
1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.
That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.
Find out more about working with us here.
“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”
Expert by experience
Supporting vulnerable customersDo you believe in support after sharing? A principles based approach to data sharing in essential services
Chris Lees, Senior Research Officer, Money and Mental Health
April 23, 2026Gambling in the red
How banks can introduce safeguards to tackle harm from gambling in overdrafts
April 22, 2026United Utilities becomes latest utilities firm to receive ‘Mental Health Accessible’ accreditation
March 23, 2026
BBC
The BBC talks to Research Community member Helen about her experience with income maximisation services
January 28, 2026Income maximisation: A best practice guide for service providers
How income maximisation service providers can support their customers with mental health problems.
January 28, 2026Money and Mental Health’s submission to Ofwat’s consultation on priority services registers standards for water companies in England and Wales
Setting out support out for Ofwat’s proposals and outlining areas where Ofwat could go further, such as introducing standards for outcomes and experience of PSR customers.
December 20, 2024
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