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Mental Health Accessible
1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.
That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.
Find out more about working with us here.
“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”
Expert by experience
Supporting vulnerable customersWhat connects broccoli, AI and good practice? Reflections on the FCA review and our work with firms
Alexis Stevens, Strategic Partnerships Manager, Money and Mental Health
August 12, 2026Money and Mental Health’s submission to HM Treasury’s call for evidence on the Access to Banking Services Review
Our response to the review by highlighting how many people with mental health problems can need to use in-person banking at different times and the impact that not being able to use these services can have on their finances and mental health.
July 20, 2026Money and Mental Health responds to Treasury Committee report on government’s Financial Inclusion Strategy
July 14, 2026
Gambling in the red
How banks can introduce safeguards to tackle harm from gambling in overdrafts
April 22, 2026Good Morning Britain
Martin Lewis speaks to Good Morning Britain about changes to council tax debt collection, what the new rules mean for people in debt, and what households struggling to pay their council tax need to know.
April 15, 2026Income maximisation: A best practice guide for service providers
How income maximisation service providers can support their customers with mental health problems.
January 28, 2026
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