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Mental Health Accessible

1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.

That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.

Find out more about working with us here.

Text: 4 in 10 people with mental health problems find dealing with problems with their essential services provider difficult.. Compared to 1 in 10 without mental health problems.

“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”

Expert by experience

LatestBest practiceEventsNewsBlogsPublicationsPress Releases
A person in bed looking at their smartphone.Supporting vulnerable customers

World Bipolar Day: how financial services firms can better support customers with bipolar

Alexis Stevens, Strategic Partnerships Manager, Money and Mental Health

March 28, 2024

Millions of Britons at risk of avoidable long term mental health and money problems, unless government ramps up preventative support

March 20, 2024

Supporting vulnerable customers

Financial Reporter

Coverage in the Financial Reporter of Nationwide’s Mental Health Accessible accreditation. 

February 29, 2024

No place like home

Supporting people with mental health problems in mortgage difficulty.

January 25, 2024
Policy positions

Money and Mental Health’s submission to the Department for Business and Trade’s consultation on Smarter Regulation: Strengthening the economic regulation of the energy, water and telecoms sectors

Money and Mental Health outlines people with mental health problems views on a universal Priority Services Register, including the key concerns that need to be addressed.

January 15, 2024
Best practice

A best practice guide for insurers: Supporting customers with mental health problems

Steps that insurers can take to support customers with mental health problems through the customer journey, from applying to making a claim.

March 29, 2023

Latest publications

Access to debt advice

The needs of people with serious mental health problems.

Always on your mind

Preventing persistent money and mental health problems.

No place like home

Supporting people with mental health problems in mortgage difficulty.

Debts and despair

How debt collection practices contribute to psychological harm.

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