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Mental Health Accessible
1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.
That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.
Find out more about working with us here.
“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”
Expert by experience
United Utilities becomes latest utilities firm to receive ‘Mental Health Accessible’ accreditation
March 23, 2026
My story – and how banks have the opportunity to be part of the solution for those of us experiencing gambling harm
Darran, Expert by experience
March 18, 2026Stuck on repeat
Making it easier for people with mental health problems to share support needs across essential services providers.
March 11, 2026BBC
The BBC talks to Research Community member Helen about her experience with income maximisation services
January 28, 2026Income maximisation: A best practice guide for service providers
How income maximisation service providers can support their customers with mental health problems.
January 28, 2026Money and Mental Health’s submission to Ofwat’s consultation on priority services registers standards for water companies in England and Wales
Setting out support out for Ofwat’s proposals and outlining areas where Ofwat could go further, such as introducing standards for outcomes and experience of PSR customers.
December 20, 2024
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