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Mental Health Accessible

1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.

That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.

Find out more about working with us here.

Text: 4 in 10 people with mental health problems find dealing with problems with their essential services provider difficult.. Compared to 1 in 10 without mental health problems.

“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”

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LatestBest practiceEventsNewsBlogsPublicationsPress Releases
Policy positions

Money and Mental Health submission to Ofwat’s consultation on PR24 draft methodology

September 14, 2022


What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

July 27, 2022

Press Releases

Money and Mental Health charity respond to FCA’s final “Consumer Duty” guidance

July 27, 2022

In the news

Good Morning Britain

May 09, 2022

Best practice

A guide for energy firms on supporting customers with mental health problems

April 20, 2022


Time to Act

Exploring the legal duties that essential services firms have to people with mental health problems under the Equality Act.

February 02, 2022

Latest publications

Through the lens: Gender, money and mental health

Through the lens: Gender, money and mental health 21 September 2022 In the first of [...]

A fit-for-purpose managed migration process: safeguarding claimants with mental health problems in the move to Universal Credit

Nikki Bond, Senior Research Officer, Money and Mental Health Policy Institute A fit-for-purpose managed migration [...]

No One Left Behind

Exploring the economic gap between people with and without a mental health problem and how this disparity varies across the UK.

A tale of two crises: the cost of living and mental health

Revealing the devastating impact of the cost of living crisis on people with mental health problems.

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