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Mental Health Accessible

1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.

That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.

Find out more about working with us here.

Text: 4 in 10 people with mental health problems find dealing with problems with their essential services provider difficult.. Compared to 1 in 10 without mental health problems.

“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”

Expert by experience

LatestBest practiceEventsNewsBlogsPublicationsPress Releases
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“Cash or card?” How do mental health problems impact how we spend money?

September 15, 2023

In the news

Reward Strategy

Coverage of HSBC UK receiving accreditation from our Mental Health Accessible programme.

September 14, 2023
Supporting vulnerable customers

HSBC UK awarded ‘Mental Health Accessible’ accreditation for taking steps to improve support for vulnerable customers

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A best practice guide for insurers: Supporting customers with mental health problems

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The case for integrating money and mental health support during the cost of living crisis.

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Through the lens: Ethnicity, money and mental health

Exploring how our age can interact with our money and mental health.

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