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Mental Health Accessible
1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.
That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.
Find out more about working with us here.
“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”
Expert by experience
DebtWhen transactions speak louder than words – three takeaways from our launch event
Karen Blanco Pereira, External Affairs Intern, Money and Mental Health
November 10, 2026People with mental health problems back banks using financial data to offer earlier support
November 04, 2026
When transactions speak louder than words
Exploring the potential of transaction data analysis to support people with mental health problems.
November 04, 2026The Independent
The Independent reports on the Suicide Prevention Action Lab, exploring how banks can better support customers at risk of suicide.
September 10, 2026Money and Mental Health’s submission to HM Treasury’s call for evidence on the Access to Banking Services Review
Our response to the review by highlighting how many people with mental health problems can need to use in-person banking at different times and the impact that not being able to use these services can have on their finances and mental health.
July 20, 2026Income maximisation: A best practice guide for service providers
How income maximisation service providers can support their customers with mental health problems.
January 28, 2026
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