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Mental Health Accessible
1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.
That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.
Find out more about working with us here.
“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”
Expert by experience
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Chris Lees, Senior Research Officer, Money and Mental Health
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Exploring the accessibility of energy debt support for people experiencing mental health problems.
February 05, 2025BBC Rip Off Britain
Chris Lees shares insight from our research on travel insurance costs for people who disclose a mental health problem to their insurer.
January 17, 2025Money and Mental Health’s submission to Ofwat’s consultation on priority services registers standards for water companies in England and Wales
Setting out support out for Ofwat’s proposals and outlining areas where Ofwat could go further, such as introducing standards for outcomes and experience of PSR customers.
December 20, 2024A best practice guide for mortgage lenders
How firms can support their customers with money and mental health problems.
November 29, 2024
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