1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.
That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.
Find out more about working with us here.
“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”
Expert by experience
September 15, 2023
Coverage of HSBC UK receiving accreditation from our Mental Health Accessible programme.September 14, 2023
HSBC UK awarded ‘Mental Health Accessible’ accreditation for taking steps to improve support for vulnerable customers
September 14, 2023
Achieving better retirements for people with mental health problems.June 06, 2023
March 29, 2023
September 14, 2022