Featured item:

Mental Health Accessible

1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.

That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.

Find out more about working with us here.

Text: 4 in 10 people with mental health problems find dealing with problems with their essential services provider difficult.. Compared to 1 in 10 without mental health problems.

“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”

Expert by experience

LatestBest practiceEventsNewsBlogsPublicationsPress Releases
The cover of our 'Lead shoes instead of a life ring' report. It contains a picture of a woman looking concerned.Publications

Lead shoes instead of a life ring

How people with mental health problems will be affected by proposed changes to PIP eligibility.

June 05, 2025
Blogs

Schizophrenia and financial difficulty: a personal perspective

Lewis White, Research Officer, Money and Mental Health

May 23, 2025
Press Releases

Money and Mental Health response to Which? travel insurance research

May 22, 2025

Best practice

Debt collection: A best practice guide for telecoms suppliers

How telecoms suppliers can support their customers with money and mental health problems.

April 02, 2025
In the news

BBC Rip Off Britain

Chris Lees shares insight from our research on travel insurance costs for people who disclose a mental health problem to their insurer.

January 17, 2025
Policy positions

Money and Mental Health’s submission to Ofwat’s consultation on priority services registers standards for water companies in England and Wales

Setting out support out for Ofwat’s proposals and outlining areas where Ofwat could go further, such as introducing standards for outcomes and experience of PSR customers.

December 20, 2024

Latest publications

Lead shoes instead of a life ring

How people with mental health problems will be affected by proposed changes to PIP eligibility.

Connection Lost

Understanding the psychological harm of utilities debt collection and disconnection.

Power to help

Exploring the accessibility of energy debt support for people experiencing mental health problems.

Shining a light

Exploring the role of financial services in tackling gambling harms.

Join the Research Community
Join the professional network