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Mental Health Accessible
1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.
That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.
Find out more about working with us here.
“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”
Expert by experience
GamblingThe vicious cycle of gambling and borrowing – what can banks do to support their customers?
John Lee, Senior Research Officer, Money and Mental Health
December 18, 2025First line of defence
How banks can use transaction data to support customers at risk of experiencing gambling harm.
December 10, 2025Government must end brutal council tax collection process before allowing councils to hike up bills
November 20, 2025
The Independent
The Independent reports on the news that we have now awarded HSBC an ‘advanced’ mental health accessibility rating
September 25, 2025Debt collection: A best practice guide for telecoms suppliers
How telecoms suppliers can support their customers with money and mental health problems.
April 02, 2025Money and Mental Health’s submission to Ofwat’s consultation on priority services registers standards for water companies in England and Wales
Setting out support out for Ofwat’s proposals and outlining areas where Ofwat could go further, such as introducing standards for outcomes and experience of PSR customers.
December 20, 2024
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