Income maximisation: A best practice guide for service providers

Supporting people with mental health problems

28 January 2026

This best practice guide outlines the steps income maximisation service providers can take to support people with mental health problems to access and benefit from their services. It explores the barriers people face when identifying and claiming the financial support they are entitled to, and shares best practice for both online benefits calculators and adviser-led services across accessibility, communication, and tailored support. 

The guide brings together examples of good practice from the income maximisation landscape, and the views of members of Money and Mental Health’s  Research Community – a group of thousands of people with lived experience of mental health problems. 

The guide was informed by research carried out for ‘In touching distance‘, a report Money and Mental Health published in 2026, which was kindly supported by Barclays.

_____

Download the guide here.

_____

Beyond this best practice guide, we are working directly with service providers to help them make the changes needed to better support customers with mental health problems. To set up a call to discuss how we can support your team, please email our Mental Health Accessible team: [email protected]