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Set up to fail

100,000s of people experiencing high level mental distress may struggle to get the support they need from loved ones to manage their Universal Credit account and avoid sanctions. This is due to needless flaws in the system which make it too hard for people to nominate a family member or friend to help them with their claim.

We’re calling on the government to ensure that everyone can get the help they need with Universal Credit and that no-one is cut-off during the cost of living crisis.

Find out more about our campaign here.

“Struggling financially while on benefits… put a huge amount of strain on me. Life was just so hard. All the time.”

Expert by experience