Featured item:
Let’s end the Council Tax Trap
Up to two million people with mental health problems in the UK have fallen into a Council Tax Trap – missing one payment that triggers increasingly aggressive demands from councils to pay rapidly escalating amounts of money.
The aggressive way that councils rapidly escalate collection and charges is trapping millions of people with mental health problems in debt and despair – that needs to change.
Sign the petition.
“It’s an appalling system, I can’t manage it. As soon as I start hearing threats, I become incapable. But even when I’m well enough to contact them and ask for a payment plan to help me keep on top of my finances, they bin me off.”
– Sharon, Expert by experience
Connection lost: unpacking our new research on utilities debt collection and mental health
Dan Weir, Research and Policy Manager, Money and Mental Health
April 02, 2025Debt collection: A best practice guide for telecoms suppliers
How telecoms suppliers can support their customers with money and mental health problems.
April 02, 2025Connection Lost
Understanding the psychological harm of utilities debt collection and disconnection.
April 02, 2025The i Paper
Our deputy Chief Executive, Conor D’Arcy, spoke to The i Paper about the use of harmful, aggressive methods of collecting council tax debts.
February 21, 2025The Council Tax Collection Coalition submission to the Housing, Communities and Local Government Committee’s inquiry into the Funding and Sustainability of Local Government Finance
Money and Mental Health, alongside 10 other organisations who are part of the Council Tax Collection Coalition, calls for the Housing, Communities and Local Government Select Committee to improve debt collection practices relating to council tax, as well as improving the provision and protections of council tax support.
January 24, 2025
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