
Chris Lees
Senior Research Officer
Policy notes and publications
- Too much information? November 16, 2023 - Exploring opportunities and challenges presented by vulnerability data-sharing.
- Written off? February 8, 2023 - Making insurance work better for people with mental health problems.
- Raising the stakes: Overcoming barriers to tackling gambling-related harm January 18, 2022 - Setting out how financial services firms can overcome barriers to tackling gambling-related harm.
- Safety net March 17, 2021 - Breaking the link between online financial harms and mental health problems.
- Money and Mental Health’s submission to Ofwat’s consultation on draft vulnerability guidance for water companies supporting customers who need extra help October 19, 2023 - Money and Mental Health support the proposals for new vulnerability guidance for water companies and have highlighted areas where Ofwat could go further to improve service and support for customers with mental health problems.
- Money and Mental Health’s submission to HM Treasury’s consultation and call for evidence on a ban on cold calling for consumer financial services and products September 26, 2023 - Money and Mental Health respond to the consultation on banning cold calling related to financial services and products, highlighting the risks and harms people with mental health problems are experiencing and the need for the ban.
- Money and Mental Health response to Ofwat’s consultation on a customer-focused licence condition July 4, 2023 - Money and Mental Health respond to Ofwat's proposal for a new customer-focused licence condition and how it could benefit customers with mental health problems.
- Money and Mental Health’s submission to Ofgem’s consultation on framework for consumer standards and policy options to address priority customer service issues May 25, 2023 - Money and Mental Health's view on Ofgem's proposals on introducing new rules on priority customer service issues.
Recent blogs
- Why the government should ban financial cold calls October 9, 2023
- Our new best practice guide: what insurers can do to support customers with mental health problems March 29, 2023
- Event catch-up: launching new research on insurance and mental health February 17, 2023
- What needs to happen to ensure people with mental health problems can access insurance? February 8, 2023
- Written Off? How insurance is letting people with mental health problems down February 8, 2023