Chris Lees
Senior Research Officer
Policy notes and publications
- Happy anniversary? July 30, 2024 - A year of the Consumer Duty.
- Always on your mind March 20, 2024 - Preventing persistent money and mental health problems.
- Too much information? November 16, 2023 - Exploring opportunities and challenges presented by vulnerability data-sharing.
- Written off? February 8, 2023 - Making insurance work better for people with mental health problems.
- Money and Mental Health’s submission to Ofwat’s consultation on priority services registers standards for water companies in England and Wales December 20, 2024 - Setting out support out for Ofwat's proposals and outlining areas where Ofwat could go further, such as introducing standards for outcomes and experience of PSR customers.
- Money and Mental Health’s submission to Ofgem’s consultation on Consumer Vulnerability Strategy Refresh November 4, 2024 - In our response to this Consultation, we outline some of the common experiences people with mental health problems face when interacting with essential services providers.
- Money and Mental Health’s submission to Ofgem’s call for input on affordability and debt in the domestic retail market May 15, 2024 - Money and Mental Health raise the factors that contribute to people with mental health problems being more likely to be behind on their energy bills and what actions the government, Ofgem and energy companies need to take.
- Money and Mental Health’s submission to the FCA’s consultation on “Our Enforcement Guide and publicising enforcement investigations–a new approach” May 1, 2024 - Money and Mental Health welcomes the FCA's proposals for publicising enforcement investigations and suggests ways the FCA could go further to inform affected consumers.
Recent blogs
- One year of the Consumer duty – what impact has it had? July 30, 2024
- Always on your mind? Long-term money and mental health problems March 20, 2024
- Why the government should ban financial cold calls October 9, 2023
- Our new best practice guide: what insurers can do to support customers with mental health problems March 29, 2023
- Event catch-up: launching new research on insurance and mental health February 17, 2023