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Category: Supporting vulnerable customers

Designing for real lives: Why inclusive design needs lived experience at its core

Designing for real lives: Why inclusive design needs lived experience at its core

16 April 20257 May 2025

Alexis Stevens, Strategic Partnerships Manager, Money and Mental Health

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Key takeaways from the FCA’s vulnerability review

Key takeaways from the FCA’s vulnerability review

10 March 202510 March 2025

Chris Lees, Senior Research Officer, Money and Mental Health

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Recap: our workshop on ethnicity, money, mental health and experiences of discrimination in financial services

Recap: our workshop on ethnicity, money, mental health and experiences of discrimination in financial services

6 March 20256 March 2025

Imaan Wright, External Affairs Assistant and Francesca Smith, Senior Research Officer, Money and Mental Health

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We’re going to be Super-complainers! But what does that mean?

We’re going to be Super-complainers! But what does that mean?

27 February 202523 April 2025

Helen Undy, Chief Executive, Money and Mental Health

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Power to help – how people in energy debt can be best supported

Power to help – how people in energy debt can be best supported

5 February 202528 February 2025

Dan Weir, Research and Policy Manager, Money and Mental Health

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Protecting customers from gambling with borrowed funds

Protecting customers from gambling with borrowed funds

30 January 2025

Nikki Bond, Head of Gambling Harms Action Lab, Money and Mental Health

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Let’s talk about how current account providers can prevent gambling harm

Let’s talk about how current account providers can prevent gambling harm

19 November 20246 December 2024

Jason Heffron, Senior Communications and Partnerships Officer, Money and Mental Health

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Our new research paper: Shining a light on how banks and building societies can help people prevent harm from gambling

Our new research paper: Shining a light on how banks and building societies can help people prevent harm from gambling

5 November 20246 December 2024

Leia Clifton, Senior Research Officer, Money and Mental Health

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Keeping suicide prevention on the agenda: Why the new government must commit to bold action

Keeping suicide prevention on the agenda: Why the new government must commit to bold action

11 September 202411 September 2024

Francesca Smith, Research Officer, Money and Mental Health

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One year of the Consumer duty – what impact has it had?

One year of the Consumer duty – what impact has it had?

30 July 202429 July 2024

Chris Lees, Senior Research Officer, Money and Mental Health

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