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Category: Supporting vulnerable customers

The challenges people with mental health problems face with different insurance products

The challenges people with mental health problems face with different insurance products

March 3, 2023March 3, 2023
Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute The challenges [...]
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Event catch-up: launching new research on insurance and mental health

Event catch-up: launching new research on insurance and mental health

February 17, 2023March 2, 2023
Nathan Baber, External Affairs Intern, Money and Mental Health Policy Institute Event catch-up: launching new [...]
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Consumer Duty: firms need to get serious

Consumer Duty: firms need to get serious

February 3, 2023
Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute Consumer Duty: firms [...]
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Supporting customers with fluctuating mental capacity to make financial decisions

Supporting customers with fluctuating mental capacity to make financial decisions

January 30, 2023January 30, 2023
Nikki Bond, Senior Research Officer, Money and Mental Health Policy Institute Supporting customers with fluctuating [...]
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How firms can use innovation and technology to support customers with mental health problems

How firms can use innovation and technology to support customers with mental health problems

December 5, 2022December 5, 2022
Rosie Normanton, Head of Strategic Partnerships, Money and Mental Health Policy Institute How firms can [...]
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Why we need to stamp down on online pressure selling tactics

Why we need to stamp down on online pressure selling tactics

December 2, 2022December 21, 2022
Chris Lees, Research Officer, Money and Mental Health Policy Institute Why we need to stamp [...]
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Boosting connection: telecoms providers need to do more during the cost of living crisis

Boosting connection: telecoms providers need to do more during the cost of living crisis

November 23, 2022
Chris Lees, Research Officer, Money and Mental Health Policy Institute Boosting connection: telecoms providers need [...]
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Three ways firms can make it easier for people to disclose a mental health problem

Three ways firms can make it easier for people to disclose a mental health problem

November 18, 2022November 22, 2022
Dom Taylor, External Affairs Intern, Money and Mental Health Policy Institute Three ways firms can [...]
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How firms can help customers with mental health problems share their needs 

How firms can help customers with mental health problems share their needs 

November 9, 2022November 8, 2022
Conor D'Arcy, Head of Research and Policy, Money and Mental Health Policy Institute How firms [...]
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What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

July 27, 2022August 2, 2022
Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute What the FCA's new [...]
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