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Category: Supporting vulnerable customers

How firms can help customers with mental health problems share their needs 

How firms can help customers with mental health problems share their needs 

9 November 20223 June 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute

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What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

27 July 20223 June 2025

Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute

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A good signal from telecoms on the cost of living – but more is needed to support people with mental health problems

A good signal from telecoms on the cost of living – but more is needed to support people with mental health problems

28 June 20223 June 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute

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Ofgem is changing the energy price cap every 3 months – here’s what it means for people with mental health problems

Ofgem is changing the energy price cap every 3 months – here’s what it means for people with mental health problems

1 June 20223 June 2025

Dom Taylor, External Affairs Intern, Money and Mental Health Policy Institute

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Paying fairly? What Ofwat’s new guidelines mean for people with mental health problems

Paying fairly? What Ofwat’s new guidelines mean for people with mental health problems

27 May 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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What telecom providers need to do to support people struggling to pay

What telecom providers need to do to support people struggling to pay

17 May 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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How energy suppliers can support customers with mental health problems through the energy crisis

How energy suppliers can support customers with mental health problems through the energy crisis

20 April 20223 June 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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How the energy crisis is impacting people with mental health problems

How the energy crisis is impacting people with mental health problems

30 March 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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How our new guide can help your firm meet its legal duties under the Equality Act

How our new guide can help your firm meet its legal duties under the Equality Act

2 March 20223 June 2025

Alice Rose, Head of Strategic Partnerships, Money and Mental Health

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The energy price cap rise: Five ways energy firms can better support customers with mental health problems

The energy price cap rise: Five ways energy firms can better support customers with mental health problems

3 February 20223 June 2025

Brian Semple, Head of External Affairs, Money and Mental Health

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