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Category: Supporting vulnerable customers

People with mental health problems say they aren’t getting Equality Act protections from essential services companies

People with mental health problems say they aren’t getting Equality Act protections from essential services companies

2 February 20223 June 2025

Conor D’Arcy, Head of Policy and Research, Money and Mental Health

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Three ways banks can maintain the momentum for supporting customers experiencing gambling-related harm

Three ways banks can maintain the momentum for supporting customers experiencing gambling-related harm

18 January 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health

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The FCA’s Consumer Duty could be transformative for people with mental health problems

The FCA’s Consumer Duty could be transformative for people with mental health problems

7 December 202130 April 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health

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Why essential services need to listen to experts by experience

Why essential services need to listen to experts by experience

3 December 202130 April 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health

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What can essential services firms and local authorities learn about supporting vulnerable customers from our new research?

What can essential services firms and local authorities learn about supporting vulnerable customers from our new research?

3 December 202130 April 2025

Katrina Gaffney, External Affairs Officer, Money and Mental Health

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Two further banks have become Mental Health Accessible

Two further banks have become Mental Health Accessible

29 September 202130 April 2025

Alice Rose, Head of Strategic Partnerships, Money and Mental Health

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What the energy crisis means for vulnerable customers

What the energy crisis means for vulnerable customers

24 September 202130 April 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health

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How creditors can reduce the stress around debt problems

How creditors can reduce the stress around debt problems

27 August 202130 April 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health

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Energy price cap rise: Why firms must take action now to improve debt communications

Energy price cap rise: Why firms must take action now to improve debt communications

6 August 202130 April 2025

Alice Rose, Head of Strategic Partnerships

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What the FCA’s duty of care means for people with mental health problems

What the FCA’s duty of care means for people with mental health problems

2 August 202130 April 2025

Merlyn Holkar, Senior Research Officer

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