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Category: Supporting vulnerable customers

Our new best practice guide: what insurers can do to support customers with mental health problems

Our new best practice guide: what insurers can do to support customers with mental health problems

29 March 202313 February 2025

Chris Lees, Senior Research Officer, Money and Mental Health Policy Institute

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The challenges people with mental health problems face with different insurance products

The challenges people with mental health problems face with different insurance products

3 March 202313 February 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute

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Event catch-up: launching new research on insurance and mental health

Event catch-up: launching new research on insurance and mental health

17 February 202313 February 2025

Nathan Baber, External Affairs Intern, Money and Mental Health Policy Institute

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Consumer Duty: firms need to get serious

Consumer Duty: firms need to get serious

3 February 202313 February 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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Supporting customers with fluctuating mental capacity to make financial decisions

Supporting customers with fluctuating mental capacity to make financial decisions

30 January 202313 February 2025

Nikki Bond, Senior Research Officer, Money and Mental Health Policy Institute

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How firms can use innovation and technology to support customers with mental health problems

How firms can use innovation and technology to support customers with mental health problems

5 December 20223 June 2025

Rosie Normanton, Head of Strategic Partnerships, Money and Mental Health Policy Institute

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Why we need to stamp down on online pressure selling tactics

Why we need to stamp down on online pressure selling tactics

2 December 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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Boosting connection: telecoms providers need to do more during the cost of living crisis

Boosting connection: telecoms providers need to do more during the cost of living crisis

23 November 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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Three ways firms can make it easier for people to disclose a mental health problem

Three ways firms can make it easier for people to disclose a mental health problem

18 November 20223 June 2025

Dom Taylor, External Affairs Intern, Money and Mental Health Policy Institute

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How firms can help customers with mental health problems share their needs 

How firms can help customers with mental health problems share their needs 

9 November 20224 June 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute

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