Consumer Duty: firms need to get serious
Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute
Category: Supporting vulnerable customers
Supporting customers with fluctuating mental capacity to make financial decisions
Nikki Bond, Senior Research Officer, Money and Mental Health Policy Institute
How firms can use innovation and technology to support customers with mental health problems
Rosie Normanton, Head of Strategic Partnerships, Money and Mental Health Policy Institute
Why we need to stamp down on online pressure selling tactics
Chris Lees, Research Officer, Money and Mental Health Policy Institute
Boosting connection: telecoms providers need to do more during the cost of living crisis
Chris Lees, Research Officer, Money and Mental Health Policy Institute
Three ways firms can make it easier for people to disclose a mental health problem
Dom Taylor, External Affairs Intern, Money and Mental Health Policy Institute
How firms can help customers with mental health problems share their needs
Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute
How firms can help customers with mental health problems share their needs
Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute
What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems
Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute
A good signal from telecoms on the cost of living – but more is needed to support people with mental health problems
Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute