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Category: Supporting vulnerable customers

The FCA’s Consumer Duty – assessing its impact six months in

The FCA’s Consumer Duty – assessing its impact six months in

21 February 202422 February 2024

Conor D’Arcy, Interim Chief Executive, Money and Mental Health

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We need to talk about consumer credit collection practices

We need to talk about consumer credit collection practices

14 December 202310 January 2024

Toby Murray, Senior Research Officer, Money and Mental Health Policy Institute

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“Cash or card?” How do mental health problems impact how we spend money?

“Cash or card?” How do mental health problems impact how we spend money?

15 September 20234 February 2025

Leia Ben Naceur, Research Community Officer, Money and Mental Health Policy Institute

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Secret Diary of a Consumer Duty-ist

Secret Diary of a Consumer Duty-ist

31 July 202312 February 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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Schizophrenia and money problems: breaking the link

Schizophrenia and money problems: breaking the link

25 July 202312 February 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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Our new best practice guide: what insurers can do to support customers with mental health problems

Our new best practice guide: what insurers can do to support customers with mental health problems

29 March 202313 February 2025

Chris Lees, Senior Research Officer, Money and Mental Health Policy Institute

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The challenges people with mental health problems face with different insurance products

The challenges people with mental health problems face with different insurance products

3 March 202313 February 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute

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Event catch-up: launching new research on insurance and mental health

Event catch-up: launching new research on insurance and mental health

17 February 202313 February 2025

Nathan Baber, External Affairs Intern, Money and Mental Health Policy Institute

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Consumer Duty: firms need to get serious

Consumer Duty: firms need to get serious

3 February 202313 February 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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Supporting customers with fluctuating mental capacity to make financial decisions

Supporting customers with fluctuating mental capacity to make financial decisions

30 January 202313 February 2025

Nikki Bond, Senior Research Officer, Money and Mental Health Policy Institute

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