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Category: Supporting vulnerable customers

How can banks best support their customers with gambling problems?

How can banks best support their customers with gambling problems?

20 July 202130 April 2025

Chris Lees, Research Officer, Money and Mental Health

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Accessibility is too often forgotten about in website design

Accessibility is too often forgotten about in website design

12 April 202129 April 2025

Alice Rose, Head of Strategic Partnerships, Money and Mental Health

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What’s next for Mental Health Accessible in 2021?

What’s next for Mental Health Accessible in 2021?

25 February 202117 April 2025

Alice Rose, Head of Programmes, Money and Mental Health

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New FCA guidance means banks must improve treatment of vulnerable customers

New FCA guidance means banks must improve treatment of vulnerable customers

23 February 202117 April 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health

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Digital exclusion – what’s the cost of no connection?

Digital exclusion – what’s the cost of no connection?

17 December 20206 March 2025

Haylie Page, External Affairs Intern, Money and Mental Health

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How banks and retailers can help people stay in control of online spending

How banks and retailers can help people stay in control of online spending

2 December 20206 March 2025

Chris Lees, Research Officer, Money and Mental Health

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Ofcom backs our call for telecomms providers to improve support for customers with mental health problems

Ofcom backs our call for telecomms providers to improve support for customers with mental health problems

24 November 20206 March 2025

Alice Rose, Head of Programmes, Money and Mental Health

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Lessons from our conference: How can banks support people with gambling problems?

Lessons from our conference: How can banks support people with gambling problems?

26 October 20206 March 2025

Katrina Gaffney, External Affairs Officer, Money and Mental Health

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3 takeaways from our conference for financial services firms on tackling gambling harms

3 takeaways from our conference for financial services firms on tackling gambling harms

20 October 20206 March 2025

Katrina Gaffney, External Affairs Officer, Money and Mental Health

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Bank card gambling blockers: a story of progress

Bank card gambling blockers: a story of progress

14 October 20206 March 2025

David Collings, Sharon Collard and Jamie Evans, Personal Finance Research Centre, University of Bristol

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