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Category: Supporting vulnerable customers

How banks and retailers can help people stay in control of online spending

How banks and retailers can help people stay in control of online spending

2 December 20206 March 2025

Chris Lees, Research Officer, Money and Mental Health

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Ofcom backs our call for telecomms providers to improve support for customers with mental health problems

Ofcom backs our call for telecomms providers to improve support for customers with mental health problems

24 November 20206 March 2025

Alice Rose, Head of Programmes, Money and Mental Health

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Lessons from our conference: How can banks support people with gambling problems?

Lessons from our conference: How can banks support people with gambling problems?

26 October 20206 March 2025

Katrina Gaffney, External Affairs Officer, Money and Mental Health

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3 takeaways from our conference for financial services firms on tackling gambling harms

3 takeaways from our conference for financial services firms on tackling gambling harms

20 October 20206 March 2025

Katrina Gaffney, External Affairs Officer, Money and Mental Health

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Bank card gambling blockers: a story of progress

Bank card gambling blockers: a story of progress

14 October 20206 March 2025

David Collings, Sharon Collard and Jamie Evans, Personal Finance Research Centre, University of Bristol

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It’s time for more firms to become Mental Health Accessible

It’s time for more firms to become Mental Health Accessible

27 August 20206 March 2025

Alice Rose, Head of Programmes, Money and Mental Health

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Ofcom’s guidance for treating vulnerable customers fairly: a welcome direction in our current circumstances

Ofcom’s guidance for treating vulnerable customers fairly: a welcome direction in our current circumstances

30 July 20206 March 2025

Chris Lees, Research Officer, Money and Mental Health

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MPs back our call to Stop the #DebtThreats

MPs back our call to Stop the #DebtThreats

15 June 20206 March 2025

Kate Langston, Senior External Affairs Officer, Money and Mental Health

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How essential services providers can support customers during Covid-19

How essential services providers can support customers during Covid-19

22 April 20206 March 2025

Alice Rose, Head of Programmes, Money and Mental Health

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Three reflections on the FCA’s coronavirus support measures

Three reflections on the FCA’s coronavirus support measures

9 April 20206 March 2025

Juno Bhardwaj Shah, External Affairs Intern, Money and Mental Health

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