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Tag: vulnerable customers

Three reflections on the FCA’s coronavirus support measures

Three reflections on the FCA’s coronavirus support measures

9 April 20206 March 2025

Juno Bhardwaj Shah, External Affairs Intern, Money and Mental Health

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How banks can use customer financial data to help people avoid money problems

How banks can use customer financial data to help people avoid money problems

22 October 20194 March 2025

Katie Alpin, Head of Research and Policy, Money and Mental Health

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The FCA calls on firms to improve support for vulnerable customers

The FCA calls on firms to improve support for vulnerable customers

23 July 20194 March 2025

Merlyn Holkar, Senior Research Officer, Money and Mental Health

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A call for action to improve how the energy sector treats vulnerable customers

A call for action to improve how the energy sector treats vulnerable customers

11 June 20194 March 2025

Merlyn Holkar, Senior Research Officer, Money and Mental Health

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Universal design: how financial firms can make their systems work for everyone

Universal design: how financial firms can make their systems work for everyone

20 May 20194 March 2025

Katie Evans, Head of Research and Policy, Money and Mental Health

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Giving more power to vulnerable customers – Ofgem’s annual review

Giving more power to vulnerable customers – Ofgem’s annual review

28 June 201819 February 2025

Merlyn Holkar, Research Officer, Money and Mental Health

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Customer data: sharing is caring?

Customer data: sharing is caring?

12 September 201718 February 2025

Guest blogger: Jamie Evans, Research Associate at the Personal Finance Research Centre, University of Bristol

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