Secret Diary of a Consumer Duty-ist July 31, 2023July 31, 2023 Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute Secret Diary of [...] Continue Reading
What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems July 27, 2022July 27, 2023 Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute What the FCA's new [...] Continue Reading
How the energy crisis is impacting people with mental health problems March 30, 2022August 2, 2022 Chris Lees, Research Officer, Money and Mental Health Policy Institute How the energy crisis is [...] Continue Reading
The FCA’s Consumer Duty could be transformative for people with mental health problems December 7, 2021December 21, 2022 Conor D'Arcy, Head of Research and Policy, Money and Mental Health The FCA’s Consumer Duty [...] Continue Reading
What can essential services firms and local authorities learn about supporting vulnerable customers from our new research? December 3, 2021July 4, 2023 Katrina Gaffney, External Affairs Officer, Money and Mental Health What can essential services firms and [...] Continue Reading
How creditors can reduce the stress around debt problems August 27, 2021December 29, 2022 Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health How creditors can reduce the [...] Continue Reading
Ofcom’s guidance for treating vulnerable customers fairly: a welcome direction in our current circumstances July 30, 2020December 21, 2022 Chris Lees, Research Officer, Money and Mental Health Ofcom’s guidance for treating vulnerable customers fairly: [...] Continue Reading
How to get support with shopping during the pandemic May 13, 2020 Juno Bhardwaj Shah, External Affairs Intern, Money and Mental Health How to get support with [...] Continue Reading
Three reflections on the FCA’s coronavirus support measures April 9, 2020 Juno Bhardwaj Shah, External Affairs Intern, Money and Mental Health Three reflections on the FCA’s [...] Continue Reading
How banks can use customer financial data to help people avoid money problems October 22, 2019October 21, 2019 Katie Alpin, Head of Research and Policy, Money and Mental Health How banks can use [...] Continue Reading