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Tag: vulnerable customers

Staying in control of payments and data – and why it’s so important to people with mental health problems

Staying in control of payments and data – and why it’s so important to people with mental health problems

24 September 202624 September 2026

Chris Lees, Senior Research Officer, Money and Mental Health

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Recap: bringing financial services together to explore opportunities to identify and support customers at risk of gambling harms

Recap: bringing financial services together to explore opportunities to identify and support customers at risk of gambling harms

18 February 20261 September 2026

Jason Heffron, Senior Communications and Partnerships Officer, Money and Mental Health

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World Bipolar Day: how financial services firms can better support customers with bipolar

World Bipolar Day: how financial services firms can better support customers with bipolar

28 March 202427 March 2024

Alexis Stevens, Strategic Partnerships Manager, Money and Mental Health

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Event recap – How can banks better use data to support customers in vulnerable situations?

Event recap – How can banks better use data to support customers in vulnerable situations?

31 October 202331 October 2023

Cara MacSherry, External Affairs Intern, Money and Mental Health

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Secret Diary of a Consumer Duty-ist

Secret Diary of a Consumer Duty-ist

31 July 202312 February 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

27 July 20223 June 2025

Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute

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How the energy crisis is impacting people with mental health problems

How the energy crisis is impacting people with mental health problems

30 March 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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The FCA’s Consumer Duty could be transformative for people with mental health problems

The FCA’s Consumer Duty could be transformative for people with mental health problems

7 December 202130 April 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health

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What can essential services firms and local authorities learn about supporting vulnerable customers from our new research?

What can essential services firms and local authorities learn about supporting vulnerable customers from our new research?

3 December 202130 April 2025

Katrina Gaffney, External Affairs Officer, Money and Mental Health

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How creditors can reduce the stress around debt problems

How creditors can reduce the stress around debt problems

27 August 202130 April 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health

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