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Tag: vulnerable customers

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

July 27, 2022August 2, 2022
Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute What the FCA's new [...]
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How the energy crisis is impacting people with mental health problems

How the energy crisis is impacting people with mental health problems

March 30, 2022August 2, 2022
Chris Lees, Research Officer, Money and Mental Health Policy Institute How the energy crisis is [...]
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The FCA’s Consumer Duty could be transformative for people with mental health problems

The FCA’s Consumer Duty could be transformative for people with mental health problems

December 7, 2021December 21, 2022
Conor D'Arcy, Head of Research and Policy, Money and Mental Health The FCA’s Consumer Duty [...]
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What can essential services firms and local authorities learn about supporting vulnerable customers from our new research?

What can essential services firms and local authorities learn about supporting vulnerable customers from our new research?

December 3, 2021August 2, 2022
Katrina Gaffney, External Affairs Officer, Money and Mental Health What can essential services firms and [...]
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How creditors can reduce the stress around debt problems

How creditors can reduce the stress around debt problems

August 27, 2021December 29, 2022
Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health How creditors can reduce the [...]
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Ofcom’s guidance for treating vulnerable customers fairly: a welcome direction in our current circumstances

Ofcom’s guidance for treating vulnerable customers fairly: a welcome direction in our current circumstances

July 30, 2020December 21, 2022
Chris Lees, Research Officer, Money and Mental Health Ofcom’s guidance for treating vulnerable customers fairly: [...]
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How to get support with shopping during the pandemic

How to get support with shopping during the pandemic

May 13, 2020
Juno Bhardwaj Shah, External Affairs Intern, Money and Mental Health How to get support with [...]
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Three reflections on the FCA’s coronavirus support measures

Three reflections on the FCA’s coronavirus support measures

April 9, 2020
Juno Bhardwaj Shah, External Affairs Intern, Money and Mental Health Three reflections on the FCA’s [...]
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How banks can use customer financial data to help people avoid money problems

How banks can use customer financial data to help people avoid money problems

October 22, 2019October 21, 2019
Katie Alpin, Head of Research and Policy, Money and Mental Health How banks can use [...]
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The FCA calls on firms to improve support for vulnerable customers

The FCA calls on firms to improve support for vulnerable customers

July 23, 2019July 23, 2019
Merlyn Holkar, Senior Research Officer, Money and Mental Health The FCA calls on firms to [...]
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