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Money and Mental Health Policy Institute Money and Mental Health Policy Institute
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Category: Supporting vulnerable customers

Two further banks have become Mental Health Accessible

Two further banks have become Mental Health Accessible

29 September 202130 April 2025

Alice Rose, Head of Strategic Partnerships, Money and Mental Health

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What the energy crisis means for vulnerable customers

What the energy crisis means for vulnerable customers

24 September 202130 April 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health

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How creditors can reduce the stress around debt problems

How creditors can reduce the stress around debt problems

27 August 202130 April 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health

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Energy price cap rise: Why firms must take action now to improve debt communications

Energy price cap rise: Why firms must take action now to improve debt communications

6 August 202130 April 2025

Alice Rose, Head of Strategic Partnerships

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What the FCA’s duty of care means for people with mental health problems

What the FCA’s duty of care means for people with mental health problems

2 August 202130 April 2025

Merlyn Holkar, Senior Research Officer

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How can banks best support their customers with gambling problems?

How can banks best support their customers with gambling problems?

20 July 202130 April 2025

Chris Lees, Research Officer, Money and Mental Health

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Accessibility is too often forgotten about in website design

Accessibility is too often forgotten about in website design

12 April 202129 April 2025

Alice Rose, Head of Strategic Partnerships, Money and Mental Health

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What’s next for Mental Health Accessible in 2021?

What’s next for Mental Health Accessible in 2021?

25 February 202117 April 2025

Alice Rose, Head of Programmes, Money and Mental Health

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New FCA guidance means banks must improve treatment of vulnerable customers

New FCA guidance means banks must improve treatment of vulnerable customers

23 February 202117 April 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health

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Digital exclusion – what’s the cost of no connection?

Digital exclusion – what’s the cost of no connection?

17 December 20206 March 2025

Haylie Page, External Affairs Intern, Money and Mental Health

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