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Category: Supporting vulnerable customers

What telecom providers need to do to support people struggling to pay

What telecom providers need to do to support people struggling to pay

17 May 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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How energy suppliers can support customers with mental health problems through the energy crisis

How energy suppliers can support customers with mental health problems through the energy crisis

20 April 20223 June 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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How the energy crisis is impacting people with mental health problems

How the energy crisis is impacting people with mental health problems

30 March 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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How our new guide can help your firm meet its legal duties under the Equality Act

How our new guide can help your firm meet its legal duties under the Equality Act

2 March 20223 June 2025

Alice Rose, Head of Strategic Partnerships, Money and Mental Health

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The energy price cap rise: Five ways energy firms can better support customers with mental health problems

The energy price cap rise: Five ways energy firms can better support customers with mental health problems

3 February 20223 June 2025

Brian Semple, Head of External Affairs, Money and Mental Health

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People with mental health problems say they aren’t getting Equality Act protections from essential services companies

People with mental health problems say they aren’t getting Equality Act protections from essential services companies

2 February 20223 June 2025

Conor D’Arcy, Head of Policy and Research, Money and Mental Health

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Three ways banks can maintain the momentum for supporting customers experiencing gambling-related harm

Three ways banks can maintain the momentum for supporting customers experiencing gambling-related harm

18 January 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health

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The FCA’s Consumer Duty could be transformative for people with mental health problems

The FCA’s Consumer Duty could be transformative for people with mental health problems

7 December 202130 April 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health

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Why essential services need to listen to experts by experience

Why essential services need to listen to experts by experience

3 December 202130 April 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health

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What can essential services firms and local authorities learn about supporting vulnerable customers from our new research?

What can essential services firms and local authorities learn about supporting vulnerable customers from our new research?

3 December 202130 April 2025

Katrina Gaffney, External Affairs Officer, Money and Mental Health

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