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Category: Supporting vulnerable customers

How firms can use innovation and technology to support customers with mental health problems

How firms can use innovation and technology to support customers with mental health problems

5 December 20223 June 2025

Rosie Normanton, Head of Strategic Partnerships, Money and Mental Health Policy Institute

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Why we need to stamp down on online pressure selling tactics

Why we need to stamp down on online pressure selling tactics

2 December 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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Boosting connection: telecoms providers need to do more during the cost of living crisis

Boosting connection: telecoms providers need to do more during the cost of living crisis

23 November 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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Three ways firms can make it easier for people to disclose a mental health problem

Three ways firms can make it easier for people to disclose a mental health problem

18 November 20223 June 2025

Dom Taylor, External Affairs Intern, Money and Mental Health Policy Institute

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How firms can help customers with mental health problems share their needs 

How firms can help customers with mental health problems share their needs 

9 November 20224 June 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute

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How firms can help customers with mental health problems share their needs 

How firms can help customers with mental health problems share their needs 

9 November 20223 June 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute

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What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

27 July 20223 June 2025

Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute

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A good signal from telecoms on the cost of living – but more is needed to support people with mental health problems

A good signal from telecoms on the cost of living – but more is needed to support people with mental health problems

28 June 20223 June 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health Policy Institute

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Ofgem is changing the energy price cap every 3 months – here’s what it means for people with mental health problems

Ofgem is changing the energy price cap every 3 months – here’s what it means for people with mental health problems

1 June 20223 June 2025

Dom Taylor, External Affairs Intern, Money and Mental Health Policy Institute

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Paying fairly? What Ofwat’s new guidelines mean for people with mental health problems

Paying fairly? What Ofwat’s new guidelines mean for people with mental health problems

27 May 20223 June 2025

Chris Lees, Research Officer, Money and Mental Health Policy Institute

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