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Category: Supporting vulnerable customers

How firms can help customers with mental health problems share their needs 

How firms can help customers with mental health problems share their needs 

9 November 20228 November 2022
Conor D'Arcy, Head of Research and Policy, Money and Mental Health Policy Institute How firms [...]
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What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

27 July 202227 July 2023
Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute What the FCA's new [...]
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A good signal from telecoms on the cost of living – but more is needed to support people with mental health problems

A good signal from telecoms on the cost of living – but more is needed to support people with mental health problems

28 June 20222 August 2022
Conor D'Arcy, Head of Research and Policy, Money and Mental Health Policy Institute A good [...]
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Ofgem is changing the energy price cap every 3 months – here’s what it means for people with mental health problems

Ofgem is changing the energy price cap every 3 months – here’s what it means for people with mental health problems

1 June 20222 August 2022
Dom Taylor, External Affairs Intern, Money and Mental Health Policy Institute Ofgem is changing the [...]
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Paying fairly? What Ofwat’s new guidelines mean for people with mental health problems

Paying fairly? What Ofwat’s new guidelines mean for people with mental health problems

27 May 20222 August 2022
Chris Lees, Research Officer, Money and Mental Health Policy Institute Paying fairly? What Ofwat’s new [...]
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What telecom providers need to do to support people struggling to pay

What telecom providers need to do to support people struggling to pay

17 May 20222 August 2022
Chris Lees, Research Officer, Money and Mental Health Policy Institute What telecom providers need to [...]
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How energy suppliers can support customers with mental health problems through the energy crisis

How energy suppliers can support customers with mental health problems through the energy crisis

20 April 20222 August 2022
Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute How energy suppliers [...]
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How the energy crisis is impacting people with mental health problems

How the energy crisis is impacting people with mental health problems

30 March 20222 August 2022
Chris Lees, Research Officer, Money and Mental Health Policy Institute How the energy crisis is [...]
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How our new guide can help your firm meet its legal duties under the Equality Act

How our new guide can help your firm meet its legal duties under the Equality Act

2 March 20222 August 2022
Alice Rose, Head of Strategic Partnerships, Money and Mental Health How our new guide can [...]
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The energy price cap rise: Five ways energy firms can better support customers with mental health problems

The energy price cap rise: Five ways energy firms can better support customers with mental health problems

3 February 20222 August 2022
Brian Semple, Head of External Affairs, Money and Mental Health The energy price cap rise: [...]
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