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Category: Supporting vulnerable customers

Accessibility and mental health

Accessibility and mental health

3 July 201820 February 2025

Merlyn Holkar, Research Officer, Money and Mental Health

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Film: John’s story

Film: John’s story

3 July 20183 July 2018
Film: Access essentials "I just get so anxious that I can't bring myself to open [...]
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Giving more power to vulnerable customers – Ofgem’s annual review

Giving more power to vulnerable customers – Ofgem’s annual review

28 June 201819 February 2025

Merlyn Holkar, Research Officer, Money and Mental Health

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Our response to the FCA’s action on high-cost credit

Our response to the FCA’s action on high-cost credit

31 May 201819 February 2025

Katie Evans, Head of Research and Policy, Money and Mental Health

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High-cost short-term credit: The significance of borrowing money online

High-cost short-term credit: The significance of borrowing money online

25 May 201819 February 2025

Dr Rachel Gordon, Research Associate, Newcastle University, and Dr James Ash, Senior Lecturer, Newcastle University

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Balancing the risks of data sharing

Balancing the risks of data sharing

22 May 201819 February 2025

Katie Evans, Head of Research and Policy, Money and Mental Health

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The Commission for Customers in Vulnerable Circumstance – Energy UK’s new initiative

The Commission for Customers in Vulnerable Circumstance – Energy UK’s new initiative

8 May 201819 February 2025

Lawrence Slade, Chief Executive, Energy UK

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A discussion on rent arrears and mental health

A discussion on rent arrears and mental health

27 April 201819 February 2025

Nikki Bond, Research Assistant, Money and Mental Health

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A policy win – shaping today’s consumer green paper

A policy win – shaping today’s consumer green paper

11 April 201818 February 2025

Katie Evans, Head of Research and Policy, Money and Mental Health

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What we stand to lose if we stop sharing data

What we stand to lose if we stop sharing data

4 April 201818 February 2025

Katie Evans, Head of Research and Policy, Money and Mental Health

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