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Category: Supporting vulnerable customers

Anita’s experience: getting support with my finances when I’m not well

Anita’s experience: getting support with my finances when I’m not well

30 October 202530 October 2025

Anita, Expert by experience

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All together now – how to improve third party access in financial services

All together now – how to improve third party access in financial services

16 October 2025

Chris Lees, Senior Research Officer, Money and Mental Health

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When you need someone – improving third party access in financial services

When you need someone – improving third party access in financial services

14 October 202515 October 2025

Chris Lees, Senior Research Officer, Money and Mental Health

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Banks matter in gambling conversations – how banks can recognise their crucial role with customers

Banks matter in gambling conversations – how banks can recognise their crucial role with customers

7 October 20257 October 2025

Leia Clifton, Senior Research Officer, Money and Mental Health

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What does Which?’s recent super-complaint mean for people with mental health problems?

What does Which?’s recent super-complaint mean for people with mental health problems?

1 October 202530 September 2025

Chris Lees, Senior Research Officer, Money and Mental Health

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Making financial inclusion deliver for people with mental health problems

Making financial inclusion deliver for people with mental health problems

22 September 202522 September 2025

Alex Goodfellow, External Affairs Officer, Money and Mental Health

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Advance Choice Documents – and the difference they can make for our mental health and finances

Advance Choice Documents – and the difference they can make for our mental health and finances

17 September 202516 September 2025

Tania Gergel, Director of Research, Bipolar UK

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moneyPLUS – making financial services work for the Deaf community

moneyPLUS – making financial services work for the Deaf community

2 September 20251 September 2025

Reg Cobb, Chief Executive, deafPLUS

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Fairer finances: our latest research on the interaction between our ethnicity, money and mental health

Fairer finances: our latest research on the interaction between our ethnicity, money and mental health

28 August 202528 August 2025

Imaan Wright, External Affairs Assistant, Money and Mental Health

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One year on from the election – has anything improved for money and mental health?

One year on from the election – has anything improved for money and mental health?

9 July 202511 July 2025

Helen Undy, Chief Executive, Money and Mental Health

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