Draft Guidance for firms on the fair treatment of vulnerable customers
Katie Alpin, Head of Research and Policy, and Merlyn Holkar, Senior Research Officer, Money and […]
vulnerability
Smart Data consultation
Katie Alpin, Head of Research and Policy, Money and Mental Health Our response to the […]
A call for action to improve how the energy sector treats vulnerable customers
Merlyn Holkar, Senior Research Officer, Money and Mental Health A call for action to improve [...]
i News
Helen Undy writes for the i News paper about cheap deals subsidised by vulnerable customers [...]
Beyond a label: taking a broader view of mental health, debt and vulnerability
Kiri Saunders, External Communications Manager, Christians Against Poverty Beyond a label: taking a broader view [...]
Vulnerability: the experience of debt advisers
Supporting debt advice clients in vulnerable situations
Campaigners celebrate as FCA backtracks on proposed changes for vulnerable customers
FOR IMMEDIATE RELEASE Campaigners celebrate as FCA backtracks on proposed changes for vulnerable customers 17 […]
A collective campaign win: The Financial Conduct Authority & vulnerability
Helen Undy, Incoming director, Money and Mental Health A collective campaign win: The Financial Conduct [...]
Levelling the playing field
We explore how regulators can support consumers with mental health problems. Merlyn Holkar, Research Officer, [...]
Fair access to essential services for vulnerable consumers
Merlyn Holkar, Research Officer, Money and Mental Health Fair access to essential services for vulnerable [...]