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Ofcom’s guidance for treating vulnerable customers fairly: a welcome direction in our current circumstances

Ofcom’s guidance for treating vulnerable customers fairly: a welcome direction in our current circumstances

July 30, 2020July 30, 2020
Chris Lees, Research Officer, Money and Mental Health Ofcom’s guidance for treating vulnerable customers fairly: [...]
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Calling time on bad telecoms services

Calling time on bad telecoms services

December 5, 2019December 5, 2019
Brian Semple, Head of External Affairs, Money and Mental Health Calling time on bad telecoms [...]
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Failing to connect: mental health problems and telecoms

Failing to connect: mental health problems and telecoms

November 27, 2019November 27, 2019

Merlyn Holkar, Senior Research Officer, Money and Mental Health Failing to connect: mental health problems […]

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Accessibility and mental health

Accessibility and mental health

July 3, 2018July 24, 2018
Merlyn Holkar, Research Officer, Money and Mental Health Accessibility and mental health Banking, internet, water [...]
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Film: John’s story

Film: John’s story

July 3, 2018July 3, 2018
Film: Access essentials "I just get so anxious that I can't bring myself to open [...]
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Best practice checklist: telecoms providers

Best practice checklist: telecoms providers

June 14, 2017June 14, 2017

Best practice checklist: telecoms providers 14 June 2017 People with mental health problems are three times […]

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