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Tag: consumer duty

How can banks use data to support customers in vulnerable situations?

How can banks use data to support customers in vulnerable situations?

A webinar exploring how banks can use data to support customers in vulnerable situations. Event sponsored by HSBC UK.

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Secret Diary of a Consumer Duty-ist

Secret Diary of a Consumer Duty-ist

July 31, 2023July 31, 2023
Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute Secret Diary of [...]
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Our new best practice guide: what insurers can do to support customers with mental health problems

Our new best practice guide: what insurers can do to support customers with mental health problems

March 29, 2023March 28, 2023
Chris Lees, Senior Research Officer, Money and Mental Health Policy Institute Our new best practice guide: [...]
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Consumer Duty: firms need to get serious

Consumer Duty: firms need to get serious

February 3, 2023
Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute Consumer Duty: firms [...]
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Firms should put customers with lived experience at the heart of Consumer Duty plans

Firms should put customers with lived experience at the heart of Consumer Duty plans

October 3, 2022October 19, 2022
Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute Firms should put [...]
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What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

July 27, 2022July 27, 2023
Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute What the FCA's new [...]
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The FCA’s Consumer Duty could be transformative for people with mental health problems

The FCA’s Consumer Duty could be transformative for people with mental health problems

December 7, 2021December 21, 2022
Conor D'Arcy, Head of Research and Policy, Money and Mental Health The FCA’s Consumer Duty [...]
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