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Tag: consumer duty

Six key recommendations for firms to improve support for people experiencing gambling harms

Six key recommendations for firms to improve support for people experiencing gambling harms

14 May 202514 May 2025

Jason Heffron, Senior Communications and Partnerships Officer, Money and Mental Health

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One year of the Consumer duty – what impact has it had?

One year of the Consumer duty – what impact has it had?

30 July 202429 July 2024

Chris Lees, Senior Research Officer, Money and Mental Health

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The FCA’s Consumer Duty – assessing its impact six months in

The FCA’s Consumer Duty – assessing its impact six months in

21 February 202422 February 2024

Conor D’Arcy, Interim Chief Executive, Money and Mental Health

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How can banks use data to support customers in vulnerable situations?

How can banks use data to support customers in vulnerable situations?

A webinar exploring how banks can use data to support customers in vulnerable situations. Event sponsored by HSBC UK.

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Secret Diary of a Consumer Duty-ist

Secret Diary of a Consumer Duty-ist

31 July 202312 February 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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Our new best practice guide: what insurers can do to support customers with mental health problems

Our new best practice guide: what insurers can do to support customers with mental health problems

29 March 202313 February 2025

Chris Lees, Senior Research Officer, Money and Mental Health Policy Institute

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Consumer Duty: firms need to get serious

Consumer Duty: firms need to get serious

3 February 202313 February 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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Firms should put customers with lived experience at the heart of Consumer Duty plans

Firms should put customers with lived experience at the heart of Consumer Duty plans

3 October 20223 June 2025

Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute

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What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

27 July 20223 June 2025

Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute

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The FCA’s Consumer Duty could be transformative for people with mental health problems

The FCA’s Consumer Duty could be transformative for people with mental health problems

7 December 202130 April 2025

Conor D’Arcy, Head of Research and Policy, Money and Mental Health

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