Urgent Covid-19 Customer Support Standards
Helping essential services providers support customers in distress during the Covid-19 outbreak
Millions of people are experiencing distress, anxiety or other mental health problems during the Covid-19 outbreak, which could affect their ability to access essential services and keep up with bills.
To help firms and front line staff ease the strain, we’ve put together a list of eight urgent standards that all firms can adopt right now to support the growing number of customers in distress.
These are simple, practical steps that won’t require much additional resource, but which could make a big difference in supporting customers, including:
- Ensuring that customers who are struggling to keep up with bills don’t get cut off
- Letting people know about tools you can offer to help them manage their finances
- Giving customers more ways to get in contact, from text to webchat.