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Category: Supporting vulnerable customers

How financial services firms can support people in crisis, and their loved ones

How financial services firms can support people in crisis, and their loved ones

29 May 20194 March 2025

Nikki Bond, Research Officer, Money and Mental Health

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Universal design: how financial firms can make their systems work for everyone

Universal design: how financial firms can make their systems work for everyone

20 May 20194 March 2025

Katie Evans, Head of Research and Policy, Money and Mental Health

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Beyond a label: taking a broader view of mental health, debt and vulnerability

Beyond a label: taking a broader view of mental health, debt and vulnerability

3 April 20194 March 2025

Kiri Saunders, External Communications Manager, Christians Against Poverty

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The role of essential services in suicide prevention

The role of essential services in suicide prevention

21 March 201918 August 2026

Rachel Braverman, Research Officer, Money and Mental Health

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Calling time on bad bailiff behaviour

Calling time on bad bailiff behaviour

15 February 20194 March 2025

Kate Langston, External Affairs Officer, Money and Mental Health

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Event catch-up: launching our new work programme on data, AI and mental health

Event catch-up: launching our new work programme on data, AI and mental health

8 February 20194 March 2025

Brian Semple, Head of External Affairs, Money and Mental Health

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Financial difficulties and suicide: taking a closer look at the numbers

Financial difficulties and suicide: taking a closer look at the numbers

6 February 201918 August 2026

Merlyn Holkar, Senior Research Officer, Money and Mental Health

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Our new work programme: Using financial data to support people with mental health problems

Our new work programme: Using financial data to support people with mental health problems

30 January 20194 March 2025

Katie Evans, Head of Research and Policy

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Cash in or cash out?

Cash in or cash out?

11 January 20194 March 2025

Liam Hill, Intern, Money and Mental Health

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FCA high-cost credit review: moving towards a fairer system

FCA high-cost credit review: moving towards a fairer system

19 December 20184 March 2025

Nikki Bond, Research Assistant, Money and Mental Health

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