Richard is the Vice Chair of trustees for the Money and Mental Health Policy Institute. He is one of the UK’s foremost consumer rights champions, with more than 25 years’ experience in consumer groups, charities, housing agencies and national government.
From 2005 to 2008, Richard was Chief Executive of Consumers International, and subsequent to this, spent two years working at 10 Downing Street as a Special Advisor to the Prime Minister. He led Which? (the UK Consumers’ Association) as Executive Director from 2011 to 2016, and was central to consumer interests being represented at the highest levels of UK government, most notably through the drafting of the Consumer Rights Act and a series of major investigations into the energy, banking and telecoms markets, and as Chair of the Government’s Taskforce on Nuisance Calls. He was recently appointed as a non-executive Director at the Financial Conduct Authority. Richard was appointed OBE in the Queen’s Birthday Honours list in June 2019.