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X-ORIGINAL-URL:https://www.moneyandmentalhealth.org
X-WR-CALDESC:Events for Money and Mental Health Policy Institute
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DTSTART:20200101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250731T140000
DTEND;TZID=UTC:20250731T153000
DTSTAMP:20260615T170425
CREATED:20250731T095237Z
LAST-MODIFIED:20251209T100259Z
UID:15451-1753970400-1753975800@www.moneyandmentalhealth.org
SUMMARY:Improving financial services for people with mental health problems from minoritised ethnic groups
DESCRIPTION:[vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Improving financial services for people with mental health problems from minoritised ethnic groups” el_class=”mmhpi-post-title”][vc_column_text] \nTHIS EVENT HAS NOW PASSED.\nThe event discussed our new research\, which explores the experiences of people with mental health problems from minoritised ethnic groups when using financial services such as banks\, building societies and credit unions. \nThe research found that nearly half of people with mental health problems from Asian or Black ethnic groups felt that they received a lower quality service from their financial provider because of their ethnicity. Participants shared how being racially discriminated against (or worrying that was the case) for instance where they were refused credit\, undermined trust and contributed to increased anxiety when dealing with financial services firms. \nThese inequitable systems are having a hugely detrimental impact on people’s financial wellbeing — for example\, by damaging their confidence in managing their finances\, and making them feel less financially secure. These are also having a serious psychological impact\, with more than half of those with mental health problems from minoritised ethnic groups reporting that poor experiences with financial services took a toll on their mental health. \nIt is not a person’s ethnicity or mental health condition that inherently places them at risk of financial exclusion\, but systems that are designed without equity for these groups in mind. \nWatch the event back below.\n \nSpeakers at the event included: \n\nFrancesca Smith (Senior Research Officer at Money and Mental Health) presenting our findings\nJerry During (Founder of Money A&E)\nAyesha Begum (Senior Manager\, Strategy and Impact at Fair4All Finance)\nJoanna Legg (Head of Customer Policy and Outcomes\, Financial Conduct Authority).\n\nWe also heard from a lived experience speaker from our Research Community\, who requested that their testimony was not shared online. That has been cut from the version of the event above. \n[/vc_column_text][/vc_column][/vc_row]
URL:https://www.moneyandmentalhealth.org/event/improving-financial-services-for-people-with-mental-health-problems-from-minoritised-ethnic-groups/
CATEGORIES:supporting vulnerable customers
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231018T140000
DTEND;TZID=UTC:20231018T153000
DTSTAMP:20260615T170425
CREATED:20231018T150209Z
LAST-MODIFIED:20231020T095115Z
UID:13844-1697637600-1697643000@www.moneyandmentalhealth.org
SUMMARY:How can banks use data to support customers in vulnerable situations?
DESCRIPTION:[vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”3/4″] [vc_custom_heading text=”How can banks use data to support customers in vulnerable situations?” el_class=”mmhpi-post-title”][vc_column_text] \nTHIS EVENT HAS NOW PASSED.\nThe Consumer Duty requires banks to establish the nature and scale of vulnerability among their customer base and target market\, and the potential foreseeable harms that need to be prevented. This online panel discussion  delves into the transformative potential data has to increase understanding of harms\, and improve outcomes for customers facing challenging circumstances. \nWe were joined by experts in customer vulnerability and regulation\, and an expert-by-experience from Money and Mental Health’s Research Community. \nWatch the event back below.\n \n  \nOur speakers: \n\nMalintha Fernando MBE\, Group Head of Digital Experience and Accessibility at HSBC\nConor D’Arcy\, Interim Chief Executive of Money and Mental Health\nJo\, an expert by experience from our Research Community\nKathryn Townsend\, Head of Customer Vulnerability\, Access and Inclusion at Nationwide Building Society and Disability and Access Ambassador for the banking sector\nChris Fitch\, Vulnerability Lead at the Money Advice Trust and a Research Fellow at the Personal Finance Research Centre\nTom Doidge\, Head of Vulnerable Customer Strategy and Complaints Insight at Capital One\nJo Legg\, Head of Department in the Cross-Cutting Policy and Strategy Directorate at the Financial Conduct Authority\nRosie Normanton\, Head of Strategic Partnerships at Money and Mental Health\n\nThis event is sponsored by HSBC UK. \n \n[/vc_column_text][/vc_column][/vc_row]
URL:https://www.moneyandmentalhealth.org/event/how-can-banks-use-data-to-support-customers-in-vulnerable-situations/
CATEGORIES:supporting vulnerable customers
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230208T103000
DTEND;TZID=UTC:20230208T120000
DTSTAMP:20260615T170425
CREATED:20230109T145937Z
LAST-MODIFIED:20230220T114806Z
UID:13082-1675852200-1675857600@www.moneyandmentalhealth.org
SUMMARY:Ensuring people with mental health problems get a fair deal on insurance
DESCRIPTION:[vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Ensuring people with mental health problems get a fair deal on insurance” el_class=”mmhpi-post-title”][vc_column_text] \nAt the event on 8 February\, we launched new Money and Mental Health research\, exploring experiences of the insurance industry among people with mental health problems. \nThe research shows that people with mental health problems can often face higher premiums\, exclusions or declines for insurance products like travel and life. Experiencing mental health problems can also make it more difficult to navigate the market\, understand relevant information and make claims.  \nSpeakers at the event included: \n\nJulie Higman – Proposition Manager\, Aviva\nMark Jones – Product Director\, Legal & General\nChris Lees – Senior Research Officer\, Money and Mental Health Policy Institute\nJakob Strandgaard – Policy Advisor\, Association of British Insurers\nHelen Undy (Chair) – Chief Executive\, Money and Mental Health Policy Institute\nJoe Wilson – IFoA mental health working party\n\n  \nThis report was supported by a grant from the Which? Fund. \n \n  \nWatch the event back below. \n[/vc_column_text][vc_video link=”https://www.youtube.com/watch?v=OJ0FLqUuvuo”][/vc_column][/vc_row]
URL:https://www.moneyandmentalhealth.org/event/insurance-event-money-mental-health/
LOCATION:Which? offices\, 2 Marylebone Rd\, London\, NW1 4DF
CATEGORIES:supporting vulnerable customers
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20221109T113000
DTEND;TZID=UTC:20221109T130000
DTSTAMP:20260615T170425
CREATED:20221005T142351Z
LAST-MODIFIED:20221110T165251Z
UID:12777-1667993400-1667998800@www.moneyandmentalhealth.org
SUMMARY:Making it easier for consumers to disclose a mental health problem
DESCRIPTION:[vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Making it easier for consumers to disclose a mental health problem” el_class=”mmhpi-post-title”][vc_column_text] \nWe launched our new practical guidance for essential services firms\, produced in collaboration with Money Advice Trust\, on how to make it easier for customers to disclose a mental health problem and better support people in vulnerable circumstances. Learn more about the guides and download them here. \nDuring our online event\, we heard from our speakers about some of the barriers to disclosure and practical steps that firms can take to improve the process for people with mental health problems. \n\n\n\n\n\n\n\n\n\nSpeakers included: \n\nChris Fitch (Co-author) – Vulnerability Lead\, The Money Advice Trust and Research Fellow\, Personal Finance Research Centre\nConor D’Arcy (Co-author) – Head of Research and Policy\, Money and Mental Health Policy Institute\nDan Holloway (Co-author) – Researcher\, creative consultant and mental health campaigner\, and expert by experience\nCatherine Rutter – Director of Group Customer Inclusion\, Lloyds Banking Group\nCharlotte Hall – Vulnerable Customer Specialist\, O2\nHelen Undy (Chair) – Chief Executive\, Money and Mental Health Policy Institute\n\n\n  \nCatch up on the speaker presentations and panel discussion below. You can also download Conor D’Arcy’s presentation and Chris Fitch’s presentation. \n\n  \n\n\n\n\n\n  \n\n[/vc_column_text][vc_video link=”https://www.youtube.com/watch?v=NljQJflMOoE”][/vc_column][/vc_row]
URL:https://www.moneyandmentalhealth.org/event/making-it-easier-for-consumers-to-disclose-a-mental-health-problem/
CATEGORIES:supporting vulnerable customers
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20220203T103000
DTEND;TZID=UTC:20220203T120000
DTSTAMP:20260615T170425
CREATED:20220203T155109Z
LAST-MODIFIED:20230109T150533Z
UID:11970-1643884200-1643889600@www.moneyandmentalhealth.org
SUMMARY:The Equality Act: Essential services & mental health
DESCRIPTION:[vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”The Equality Act: Essential services & mental health” el_class=”mmhpi-post-title”][vc_column_text]Our new research (supported by Impact on Urban Health) shows that essential services firms – including banks\, energy companies and telecoms providers – are required under the Equality Act to anticipate and address the needs of customers with mental health problems. \n\n\n\n\n\n\n\n\n\nHowever\, the research suggests that many firms may be failing to meet these duties. People with mental health problems often struggle to access essential services\, and the vast majority say that essential services providers do not usually anticipate their needs and meet them. \nIn this webinar we discussed what steps firms should take to ensure they are meeting their legal duties to customers with mental health problems\, and what regulators and government should do to ensure those duties are enforced. \nSpeakers included: \nLisa Cameron MP – Chair APPG Disabilty \nRebecca Langford – Consumer Policy and Partnerships Manager\, The FCA \nChris Fitch – Vulnerability Lead\, The Money Advice Trust and Research Fellow\, Personal Finance Research Centre \nCatherine Casserley – Barrister\, Cloisters Chambers \nSteve Boyce – Expert by experience \nConor D’Arcy – Head of Research and Policy\, Money and Mental Health \n\n  \n\n\n\n\n\n\n\n\n[/vc_column_text][vc_video link=”https://www.youtube.com/watch?v=ze_VfdmWG2s”][/vc_column][/vc_row]
URL:https://www.moneyandmentalhealth.org/event/time-to-act-launch/
CATEGORIES:supporting vulnerable customers
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211130T100000
DTEND;TZID=UTC:20211130T110000
DTSTAMP:20260615T170425
CREATED:20211126T145010Z
LAST-MODIFIED:20220805T143412Z
UID:11818-1638266400-1638270000@www.moneyandmentalhealth.org
SUMMARY:Money and mental health in a time of crisis: Essential services briefing
DESCRIPTION:[vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Money and mental health in a time of crisis – Essential services briefing” el_class=”mmhpi-post-title”][vc_column_text]We held a briefing for essential services firms and local authorities on our state of the nation research on the UK’s mental and financial wellbeing. \n\n\n\n\n\n\n\n\n\nOne in four people will experience a mental health problem each year – meaning at any one time a significant proportion of your customer base may be struggling with their mental health. Our latest research offers a state of the nation insight into the mental and financial wellbeing of people across the UK\, and reveals that those with mental health problems have been harder hit financially during the pandemic. This group are more likely to be behind on bills\, more likely to have missed out on financial support measures and more likely to be struggling to access essential services – but what does this mean for your firm and how can you best support your customers struggling with their mental health? \nIn this event\, we looked in more detail at the relevant findings from our new research for essential services providers and local authority council tax teams\, and explored how they can provide the best support for your customers at this time. With insight from our research team and a lived experience speaker\, the event provided a key snapshot of the support essential services providers are giving people with mental health problems\, and where improvements can be made. \nYou can watch a recording of the presentation given by Conor D’Arcy\, our Head of Research and Policy\, and interview with Helen\, our lived experience speaker\, below. \n\n\n\n\n\n\n\n\n\n[/vc_column_text][vc_video link=”https://www.youtube.com/watch?v=Ii881kLbeFg”][vc_video link=”https://www.youtube.com/watch?v=zsPC9zMZztQ”][/vc_column][/vc_row]
URL:https://www.moneyandmentalhealth.org/event/the-state-were-in-essential-services-briefing/
CATEGORIES:supporting vulnerable customers
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211102T093000
DTEND;TZID=UTC:20211102T130000
DTSTAMP:20260615T170425
CREATED:20211102T143811Z
LAST-MODIFIED:20221109T154515Z
UID:12465-1635845400-1635858000@www.moneyandmentalhealth.org
SUMMARY:2021 Conference: How financial services can help tackle gambling harm
DESCRIPTION:[vc_row][vc_column][vc_custom_heading text=”2021 Conference: How financial services can help tackle gambling harm” el_class=”mmhpi-post-title”][vc_column_text]Catch up on our half-day online conference exploring how financial services can tackle gambling harms below. You can find the full event programme here. \nThe financial services industry has taken important steps to improve support for customers affected by gambling problems in recent years. Bringing together financial services professionals\, experts by experience\, regulators\, politicians and researchers\, the conference celebrated the progress made and explored the next opportunities to help tackle gambling harms.[/vc_column_text][vc_column_text] \nYou can watch the recordings of the conference below. \n  \nOpening remarks and keynote speeches \n\nHelen Undy\, Chief Executive\, Money and Mental Health\nChris Philp MP\, Parliamentary Under Secretary of State (Minister for Tech and Digital Economy)\, Department of Digital\, Culture\, Media and Sport \nRachel Edwards\, Expert by Experience \nCharles Randell CBE\, Chair\, Financial Conduct Authority\n\n  \n \n  \nPanel: How customers are finding gambling block loopholes and how the sector can respond\n\nMichael\, Expert by Experience \nAnna Hemmings\, Chief Executive\, GamCare \nNatalie Ledward\, Head of Vulnerable Customers\, Monzo \nAisling Ní Chonaire\, Head of Consumer and Business Markets\, Behavioral Insights Team\n\n  \n \n  \nPanel: Gambling\, gaming and crypto: Tackling harms in a changing gambling landscape \n\nTim Miller\, Executive Director\, National Strategy for Reducing Gambling Harms\, Gambling Commission \nMatt Burgiss\, Expert by experience\, TalkBanStop Project Manager\, Education and Training Lead South East\, GamCare \nDr James Close\, Associate Lecturer\, School of Psychology\, University of Plymouth \nProfessor Sharon Collard\, Professor of Personal Finance and Research Director\, Personal Finance and Research Centre \nConor D’Arcy\, Head of Research and Policy\, Money and Mental Health\n\n  \n \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]
URL:https://www.moneyandmentalhealth.org/event/conference-how-financial-services-can-tackle-gambling-harm/
CATEGORIES:gambling,supporting vulnerable customers
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